What are the responsibilities and job description for the Service Advisor position at Fife RV Center?
Join our team at Fife RV Center, a leading RV dealership known for our exceptional customer service and extensive selection of top-quality recreational vehicles. We pride ourselves on creating unforgettable experiences for our customers, from the moment they walk through our doors to the moment they drive away in their dream RV.
We are seeking an experienced and motivated Service Advisor to join our dynamic service department. The ideal candidate will have a strong background in customer service and a deep understanding of RV maintenance and repair. As a Service Advisor, you will be the primary point of contact for our customers, ensuring their service needs are met with professionalism and efficiency.
Responsibilities
- Greet customers and assess their service needs, providing expert advice and solutions.
- Schedule service appointments and manage the workflow to ensure timely and efficient service.
- Prepare detailed estimates for repairs and maintenance services.
- Communicate clearly with customers regarding the status of their RVs and any additional repairs needed.
- Coordinate with service technicians to ensure accurate and complete repairs.
- Handle customer inquiries and resolve any service-related issues promptly and professionally.
- Maintain comprehensive records of all service transactions and follow-up with customers as needed.
- Promote additional services and products to enhance customer satisfaction and dealership profitability.
Qualifications:
- Previous experience as a Service Advisor or similar role in the automotive or RV industry is required.
- Strong knowledge of RV systems, maintenance, and repair procedures.
- Exceptional customer service and communication skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using computer software for scheduling, estimating, and record-keeping.
- Strong organizational and time-management skills.
- A positive attitude and a commitment to providing outstanding customer experiences.
Pay: Depending on Experience
If you are passionate about the RV industry and have the experience and skills to excel in this role, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for our team.
Job Type: Full-time
Pay: From $16.28 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Service Advisor: 3 years (Required)
Ability to Commute:
- Fife, WA 98424 (Required)
Ability to Relocate:
- Fife, WA 98424: Relocate before starting work (Required)
Work Location: In person
Salary : $1 - $16