What are the responsibilities and job description for the Senior Account Manager (Austin, TX) position at Files.com?
About Files.com
Files.com is an enterprise secure file transfer & automation SaaS with over 4,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.
Files.com was bootstrapped by our founder and has been profitable since its founding in 2010. We raised $46.5 million of growth equity in 2021 from Silicon Valley-based Riverwood Capital to accelerate our growth.
Location: Austin, TX
The Senior Account Manager role is the premier Inside Sales role at Files.com focused on farming the client base. B2B software sales experience is required. We sell remotely using a team approach.
World Class Pay and Benefits:
Competitive Base Variable: Uncapped commission with Incentives.
Paid, In-House Training: We’ll provide the solution training you’ll need.
Big Company Benefits: You'll get full 🏥 Health/Dental/Vision Insurance coverage (plus 75% of Spouse/Family coverage too), 💰 401(k) with generous matching, 11 Company Holidays per year, and 🏖 20 PTO/Vacation days, plus we give employees off for Winter Break at the end of the year!
Awesome Office Atmosphere: Our new Austin office is in the heart of Austin with a beautiful view of downtown, the Capitol, and excellent in-office perks (gym, parking, 26th floor terrace, and more)
In this role, you will be:
- Pursuing uplift opportunities from product / package expansion, migrations from acquired products to the Files.com platform, and price increases
- Selling SaaS subscription packages primarily on an annual contract
- Qualifying, discovering, progressing, closing, and forecasting upsell opportunities
- Conducting demos and sales presentations via Zoom and telephone
- Partnering with Customer Success to support customer needs
- Strengthening relationships with our clients to win business
You'll be successful if:
- You are able to understand a deeply technical product commonly sold to IT.
- You have a competitive spirit and bring an action-oriented attitude to the team.
- You take a consultative approach to selling, fully discovering a customer or prospect’s needs, determining the best products, and conveying to the customer that you understand their needs and how our solutions will meet those needs.
- You are able to skillfully negotiate with prospects and customers to maximize company revenue, even when it gets challenging.
- You have a track record of carrying and achieving quota
- Demonstrate your skillset and experience to manage additional customers than our standard Account Managers.
