What are the responsibilities and job description for the Renewals Specialist position at Filevine?
Filevine is changing the way legal work gets done for law practitioners and their clients. As the leading legal operating system, Filevine is dedicated to empowering organizations with tools to simplify and elevate complex, high-stakes legal work. Powering everything from document and case management to timekeeping, billing and business analytics, over 3,400 law firms and legal teams use Filevine daily to deliver excellence.
2023 was a groundbreaking year for Filevine, as we launched a suite of AI-powered features that are transforming the legal industry.
The Renewal Specialist is responsible for managing Small Business and Mid-Market account renewals. Theindividual is a quota-carrying contributor who works with the customer’s Account Solutions Managers and AccountExecutives to overcome obstacles during their renewal process.
Responsibilities
2023 was a groundbreaking year for Filevine, as we launched a suite of AI-powered features that are transforming the legal industry.
- LeadsAI helps law firms evaluate cases faster, analyze client sentiment, identify potential problems, and predict case success
- DemandsAI is an AI-driven demand letter generation solution that helps law firms prepare demand letters more quickly and accurately
- ImmigrationAI streamlines the immigration process by automating tasks, reducing errors, and ensuring accuracy
- AI Fields is a powerful tool that can enhance legal work by minimizing manual tasks, facilitating fact-checking, and quickly answering complex queries
The Renewal Specialist is responsible for managing Small Business and Mid-Market account renewals. Theindividual is a quota-carrying contributor who works with the customer’s Account Solutions Managers and AccountExecutives to overcome obstacles during their renewal process.
Responsibilities
- Ensure clear communication takes place between the Account Solutions Manager and Account Executive on each account at time of renewal
- Detailed research on the accounts to map out a clear path forward resulting in on time renewals
- Utilize multiple tools and platforms to understand customer’s platform usage and communication with Filevine
- Efficiently and Effectively work through a large book of business
- Work with multiple departments to properly renew contracts
- Attention to detail
- Accepting of and able to implement quick, concise feedback
- 1-3 years of Account Management experience
- Consistent, demonstrable record of achieving quota/objectives
- Hunger to join a startup company, work hard, and do great things
- Solid written and verbal communication, organizational and time management skills
- Excellent presentation and listening skills
- In Office Position
