What are the responsibilities and job description for the Renewals Success Specialist - EdTech (remote) position at Securly?
Job Description
Job Description
Company Overview
Join Securly, Inc., the definitive leader in K-12 student safety and wellness. Pioneering the field with the longest-running AI-driven safety solutions, we have set and continue to raise the industry standard, enhancing student well-being worldwide. Our unmatched product suite has catalyzed our recognition as one of the fastest-growing AI student wellness solutions globally. Celebrated consistently as EdTech Product of the Year and a Top Place to Work, Securly's profound impact is evident in over 20,000 schools, safeguarding the futures of more than 20 million children. Join our mission to lead and innovate, ensuring safer, more supportive educational environments.
Role Summary
As a Renewals Success Specialist, you will play a critical role in ensuring customer retention and maximizing revenue through the management of subscription renewals. You will work closely with our Customer Success Managers (CSMs), Revops and Deal Desk teams to execute a seamless renewal process, address customer concerns, and identify upsell / cross-sell opportunities. This role requires excellent communication, organization and problem-solving skills to meet retention goals while delivering an outstanding customer experience.
Location : US Based fully Remote
Compensation : Base salary up to $60K $8K in annual bonus
Key Responsibilities
- Renewal Management & Digital Execution – Leverage your strong organizational skills to drive timely, accurate subscription renewals through digital communication. Manage seamless account renewals while efficiently handling several hundred accounts.
- Customer Engagement : Utilize your excellent verbal and written communication skills to collaborate with CSMs and the Customer Support team, addressing customer needs, resolving issues, and ensuring satisfaction prior to the renewal period.
- Data Management : Apply your analytical mindset to maintain accurate and up-to-date records of customer renewal statuses, communications, and outcomes in CRM systems (e.g., Salesforce), interpreting data and identifying trends in customer behavior.
- Risk Mitigation : Demonstrate a proactive and solution-oriented mindset to identify at-risk accounts and collaborate with internal teams to implement retention strategies that address potential churn.
- Growth Opportunities : Employ your sales acumen to partner with CSMs in identifying and communicating opportunities for additional product adoption or upgrades during the renewal process, focusing on upsell and cross-sell opportunities.
- Reporting : Provide regular reports and updates on renewal rates, churn risks, and customer feedback to leadership and relevant teams, showcasing your ability to interpret data and identify trends.
- Customer Communication : Deliver clear and professional communication regarding renewal timelines, pricing and contract details to customers, demonstrating your negotiation skills and ability to address customer concerns effectively.
- Strategy Development : Develop and implement strategies to improve renewal rates and customer satisfaction, showcasing your problem-solving skills and ability to drive positive outcomes.
- Performance / Goal Oriented : Consistently meet or exceed established renewal rate targets and revenue goals.
Required Qualifications
Wellness & Benefits Overview
At Securly, we prioritize the holistic well-being of our employees, recognizing that a healthy work-life balance, mental nourishment, and physical wellness are key to professional satisfaction and personal happiness. Our comprehensive benefits package is designed to support every aspect of our team members' lives :
Securly is an Equal Opportunity Employer committed to non-discrimination in employment on any basis including race, color, religion, sex, national origin, age, disability, or any other protected status. We cherish diversity and inclusion, ensuring fair hiring practices and inviting qualified candidates from all backgrounds to add their unique perspectives to our team. If you require accommodation during the application or interview process, please contact our HR department. #LI-remote
Salary : $1,000 - $60,000
