Clinical Manager and Education Coordinator

Description

POSITION PURPOSE:

The Clinical Manager and Education Coordinator is a professional care giver who assumes responsibility and accountability for the nursing functions, 24 hours a day, 7 days a week, for assigned departments of acute care. The Clinical Manager’s responsibilities include daily management and oversight of nursing care and coordination of education for the Acute Unit.

QUALIFICATIONS:

• Graduate of an approved school of nursing; Bachelor’s degree in nursing preferred
• Five years of RN experience
• Current Registered Nurse license in the State of Nebraska
• Basic Life Support (BLS)
• Advanced Cardiac Life Support (ACLS) preferred

GENERAL REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and / or ability required:

• Ability to add, subtract, multiply, and divide
• Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, safety rulings, operational and maintenance and organizational policies / procedures
• Ability to write reports and correspondence
• Ability to effectively present information to patients, families, employees, health care providers, etc...
• Ability to work cooperatively and communicate effectively to maintain good working relationships with staff and health care providers
• Ability to work with skill in identifying problems; making frequent decisions regarding method of performance

EQUIPMENT, TOOLS, MATERIALS:

• Calculator
• Computer and printer
• Fax and copy machine
• General office materials/supplies
• Information Systems
• Telephone system
• All Patient Care Equipment

SECURITY/ACCESS:

• Will have access to the facility 24 hours a day.
• Will have access to confidential information abiding by the organizations privacy policies and regulations concerning this information.

Essential Job Duties and Responsibilities

1. Responsible for the daily supervision of the nursing staff in conjunction with Director of Acute Care Services and the Chief Nursing Officer.

• Supervises Acute Care and ER, nursing staff.

• Works in cooperation with, but does not directly supervise Surgery, Cardiac/Pulmonary Rehab, and Case Management.

2. Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.

• Ensures service levels are achieved and maintained. Makes adjustments where necessary to meet service level requirements.
• Effectively oversees care delivery.
• Demonstrates team leadership skills by effectively coaching and mentoring other nursing staff and demonstrating superior patient care.

• Performs patient rounding for all patient assignments.

3. Maintains nursing guidelines by writing and updating policies to align with evidence based practice.

• Develops and documents department procedures to ensure consistent and accurate information.

4. Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; making or recommending adjustments.

• Oversees day-today operations, which includes problem solving issues and ensuring effective processing.

• Organizes and assists with quality assurance functions in close co-operation with the customers and the FCH management team.

5. Oversees nursing staff education and maintenance of competencies for nursing staff in conjunction with the Nursing Staff Coordinator.

• Responsible for nursing skills days.

• Responsible for ensuring all nursing staff have completed required competencies.

6. Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.

• Develops, supports, and actively seeks activities and establishes an environment that promotes recognition and retention for employees.
• Communicates effectively and provides feedback to staff which may include department meetings, individual employee meetings, rounding, etc...
• Interprets and applies department and organizational policies with consistency and fairness in managing a qualified, efficient, and productive workforce.
• Addresses employee issues in an effective and timely manner.
• Enforces and interprets policies and procedures with employee, as necessary.
• Oversees approval of nursing staff timecards and administers annual performance appraisal process for assigned staff.
• Responsible for assisting in staff/shift coverage when necessary.

7. Utilizes the nursing process, for the performance of patient care, to assess, plan, intervene, and evaluate patient care to achieve prioritized patient outcomes as needed.

• Performs complete admission assessment, including full body system analysis and home med reconciliation process for med-surgical, obstetrical, newborn, pediatric, ER and outpatients.
• Performs patient rounding for all patient assignments.
• Performs patient/family teaching for assessed knowledge deficits.
• Evaluates patient progress toward desired outcomes prior to discharge.
• Demonstrates personal accountability in the delivery of patient care in a competent, professional and compassionate manner.
• Develop and evaluate patient teaching materials.
• Promote current, evidence-based nursing practices.

8. Provides patient care supervision.

• Effectively oversees care delivery and staffing needs and assignments on the nursing units.
• Provides secure pharmacy coverage during hours pharmacy is not staffed.
• Demonstrates knowledge of treatments, policies/procedures, and equipment related to med/surg, obstetrical/newborn care, emergency room and OP care and monitored beds.
• Demonstrates team leadership skills by effectively organizing and assigning shift work load to accommodate patient needs and provide safe patient care in conjunction with the nursing supervisors.

9. Performs and maintains documentation.

• Documents accurate and ongoing assessments of patient status that reflect nursing interventions, patient responses, patient teaching and status of outcomes at discharge.
• Completes shift end check with another nurse prior to leaving duty.

10. Assists in recruitment and development of a qualified and productive workforce

• Maintains and creates department job descriptions to represent positions accurately and clearly.
• Recruits and interviews and selects qualified candidates following established hiring practices and guidelines.
• Orients new employees in a thorough manner to department and organizational operations, policies and procedures.
• Provides training to department staff in an appropriate and thorough manner.
• Offers opportunity for continuing education by sharing own knowledge, accessing internal opportunities, and considering external opportunities to support the continued development of department staff.
• Monitors and verifies the compliance of staff in regards to maintaining required licenses and certifications, as applicable.
• Uses labor resources, such as overtime, agency assistance, etc…effectively.

11. Performs employee relations functions effectively to promote a positive work environment, influence retention and enhance communication.

• Develops, supports and actively seeks activities and establishes an environment that promotes recognition and retention for employees.
• Communicates effectively and provides feedback to staff which may include department meetings, individual employee meetings, rounding, etc....
• Interprets and applies department and organizational policies with consistency and fairness in managing a qualified, efficient and productive workforce.
• Addresses employee issues in an effective and timely manner.
• Communicates with department leadership and HR regarding employee issues appropriately in an effort to obtain guidance and reduce potential organizational liability.
• Enforces and interprets policies and procedures with employees, as necessary.
• Administers annual performance appraisal process for staff.

12. Assists in management of departmental financial operations.

• Maintains, develops, monitors and reports budgets, expenses, variances and strategic planning for department.
• Oversees timekeeping records and updates appropriately and accurately for department staff.
• Participates in annual budgeting planning process.

13. Participates in and promotes FCH committees, quality assurance, performance and quality improvement initiatives, and activities which support the facility and department operations. Including, but not limited to, Interdepartmental, Nurse Quality Team, and the Safety Committee.

14. Complies with the state and federal regulatory requirements related to the performance of FCH operations and requirements of the FCH Compliance Program. Including but not limited to:

• The Compliance Policy.
• Completes all Relias on-line training annually and as assigned.
• All department and organization-wide policies.
• Considers the impact of regulations such as Critical Access Hospital requirements, along with Federal and State of Nebraska regulations and discusses concerns appropriately to ensure compliance.

15. Promotes and ensures patient safety in performance of all responsibilities.

• Administers medications, treatments and procedures in a timely and safe manner according to physician orders and nursing policy.
• Demonstrates proficient technical/clinical skills and operational knowledge of equipment on unit.
• Informs and involves DON regarding patient care issues in a timely and appropriate manner.
• Utilizes proper body mechanics, transfer/lifting techniques and appropriate equipment to minimize fall risk to patient and injury to self.

16. Follows HIPAA regulations and ensures that the confidentiality of patients medical, personal, financial records, employee records, and organizational records is maintained.

17. Presents self in a professional manner and enhances professional growth and development through participation in education programs, current literature, in-service meetings and workshops.

• Seeks opportunities for continued growth and performance improvement.
• Always maintains a professional appearance and manner.
• Dependable and completes work in a timely manner.
• Demonstrates an understanding and emphasis on quantity, quality and knowledge of duties and tasks.

18. Performs other duties as assigned. 

Essential Standards of Service Excellence

1. Abides by Fillmore County Hospitals Standards of Professional Courtesy and Respect which include:

• Communication & Interaction
• Customer Service & Respect
• Teamwork
• Telephone Communication
• Safety, Pride &Ownership
• Professional Appearance

2. Abides by Fillmore County Hospitals Core Values 1-12 which include:

• Authenticity
• Integrity
• Awareness
• Courage
• Perseverance
• Faith
• Purpose
• Vision
• Focus
• Enthusiasm
• Service
• Leadership

ESSENTIAL WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications