Regional Operations Manager

Description

Job Title: Regional Operations Manager

Location: Pittsburgh Metropolitan Area

We are seeking: A dynamic Regional Operations Manager to lead our Pittsburgh territory, ensuring top-notch service delivery, building a strong team culture, and driving growth. This role offers significant career advancement, including managing additional territories within a 250-mile radius. If you’re a strong leader with a track record of improving operations and inspiring teams. If you’re data-driven, customer-focused, and thrive on ownership and accountability.

What we do: We offer mobile fryer management services to commercial kitchen clients along a set route. Our technicians safely and efficiently operate their vans, portable filtration units, and other related equipment to maintain optimal fryer performance.

Our Website: Filta Northeast Ohio - cooking oil filtration and recycling

Operations Management

• Lead and coach area supervisors responsible for the performance of the field service team.
• Ensure shifts and functions are staffed to meet work volume demands.
• Approve PTO and ensure route coverage during absences.
• Oversee smooth, on-time operations aligned with quality standards.
• Develop and implement policies to enhance efficiency and performance.
  
  

Facility And Equipment Maintenance

• Oversee maintenance schedules to ensure facilities and equipment are in optimal condition.
• Coordinate repairs and prioritize downtime reduction.
  
  

Team Leadership

• Coach and support field service teams for high performance.
• Conduct regular performance reviews and provide actionable feedback.
• Promote a culture aligned with AFS Core Values and focus on employee retention.
• Ensure timely completion of employee reviews and training.
  
  

Strategic Planning

• Create and execute strategies to improve efficiency and reduce costs.
• Identify process improvements and monitor key performance indicators (KPIs).
  
  

Customer Focus

• Ensure customer satisfaction by addressing issues quickly and effectively.
• Build strong relationships with clients and identify growth opportunities.
  
  

Safety And Compliance

• Maintain a safe work environment and ensure compliance with safety standards.
• Conduct regular safety audits and training sessions.
  
  

Resource Management

• Allocate resources effectively and manage budgets.
• Collaborate with fleet maintenance to minimize downtime.
  
  

Additional Duties

• Ensure accurate documentation and billing.
• Oversee field personnel tasks and maintain professional appearance standards.
• Drive accountability for on-time service, reporting, and quality.
  
  

Requirements

Requirements:

• Reside within the Pittsburgh metropolitan area
• Proven experience in operations management, ideally in a service-based industry.
• Strong leadership skills with a focus on team development and retention.
• Excellent problem-solving and decision-making abilities.
• Proficient in data analysis and making data-driven decisions.
• Ability to travel and spend up to 25% of time in nearby territories.
• Valid driver’s license and clean background check
• Must be able to pass a drug screening
• Must have an updated smartphone capable of downloading company apps
• Proven leadership experience in the field service, franchise, or culinary industries.
  
  

What We Offer

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Professional development and career growth opportunities.
• A collaborative, innovative work environment.