ENTERPRISE IT BUSINESS PROGRAM SUPPORT - LEAD - 03042025-65863

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE AND ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTION DIVISION, DAVIDSON COUNTY

This position requires CJIS & FTI fingerprints.
This position also requires a criminal background check. Therefore, you may be required to provide information about your criminal history to be considered for this position.

This position is designed as Hybrid.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and five years of information technology related professional experience in one or a combination of one the following: (1) IT planning/business continuity/risk management/policies & procedures (2) records management (3) IT procurement/asset management (4) budgeting/tracking expenditures for IT services or (5) IT contract administration.

Substitution of Experience for Education: Qualifying full-time experience in one of the following areas may substitute for the required education on a year-for-year basis to a maximum of four years in the following: (1) IT planning/business continuity/risk management/policies & procedures (2) records management, (3) IT procurement/asset management (4) budgeting/tracking expenditures (5) IT contract administration.

Necessary Special Qualifications: None

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Summary: Under general direction, is responsible for leading a program or employees working in one of the following areas: asset management, portfolio management, cost modeling, contract creation and review, or procurement and performs related work as required.

Distinguishing Features: This is the lead level in the Enterprise IT Business Program Support series. An employee in this class will act as a lead over one of the following Enterprise wide IT programs: asset management, portfolio management, planning and governance, asset provisioning, or strategic contract solutions. This class differs from the Enterprise IT Business Program Support Advanced in that an incumbent of the latter performs advanced level duties in a specific enterprise wide IT business program support area.

Responsibilities

1. Leads staff working with agencies to determine business areas needs in technology projects or equipment: gather information required for statewide information systems plans; coordinate with agencies to set timelines and goals; review requests for purchases (RFP); ensure that policies and procedures are updated to match new standards.

2. Leads the contract process for IT deliverables: reviews specifications and determines quantities, license compliance, cost, product functionality and source of supply for the enterprise; maintains enterprise bids, contracts, warranty and vendor solicitations for procurements and renewals; review all contracts for accuracy; select and coordinate vendors to meet contract requirements.

3. Facilitates the purchase of new technology: ensure that the technology being requested will interface with current state equipment and services; manage the RFP process; suggest IT solutions to meet customer or business needs; examine recommendations for IT equipment or service purchases;

4. Tracks the flow of funds utilized for technology purposes: track IT deliverables, costs, and timeliness; maintain data from financial systems to create IT budgets; track and analyze enterprise IT expenditures; review billing for STS hourly billable staff; maintain expenditure controls.

5. Leads the process to control the flow of all state equipment and assets and ensures that all equipment is accounted for: coordinates the staff who receives new and used equipment; reviews asset tags and reviews the records of the equipment for inventory and tracking purposes; approves the staging area and the processes for equipment based on use or need; determines what equipment needs sanitized and distribute the work accordingly; determine additional storage needs and disperse the task accordingly; maintains aged equipment and uses information gathered from replacement costs and other factors to determine retention or replacement cycle and take the recommendation to management; reviews retention and disposition schedules; reviews the log of accurate software license data to ensure sufficient inventory and compliance for the enterprise and statewide IT holdings; reviews documentation on enterprise and statewide IT purchase and asset inventory records throughout the procurement lifecycle.

6. May lead projects or staff and will provide the tools and resources needed to complete assigned tasks; ensures the quality of work and services provided meets the needs of customers.

Competencies (KSA's)

Competencies:

• Action Oriented
• Approachability
• Business Acumen
• Customer Focus
• Dealing with Ambiguity
• Integrity and Trust
• Learning on the Fly
• Perseverance
• Priority Setting
• Problem Solving

Knowledge:

• Administration and Management
• Computers and Electronics
• Customer and Personal Service
• Economics and Accounting
• Education and Training
• Law and Government
• Clerical
• Mathematics

Skills:

• Active Learning
• Active Listening
• Complex Problem Solving
• Critical Thinking
• Judgement and Decision Making
• Quality Control Analysis
• Service Orientation
• Systems Analysis
• Time Management
• Troubleshooting

Abilities:

• Category Flexibility
• Deductive Reasoning
• Inductive Reasoning
• Information Ordering
• Mathematical Reasoning
• Perceptual Speed
• Problem Sensitivity
• Speed of Closure
• Static Strength
• Time Sharing

Tools & Equipment

• Personal Computer
• Telephone
• Copier/Printer
• Microsoft Office products
• Edison Application Systems