UNIFIED COMMUNICATIONS COLLABORATIONS SPECIALIST-INTERMEDIATE - 04012025- 66617

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF FINANCE & ADMINISTRATION, STRATEGIC TECHNOLOGY SOLUTIONS DIVISION, DAVIDSON COUNTY

This position is 100% on site.

This position requires CJIS & FTI fingerprints. This position also requires a criminal background check. Therefore, you may be required to provide information about your criminal history to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and one year of experience in any one of the following areas: (1) support of operational systems for voice and video collaboration technologies, (2) installation of integrated audiovisual collaboration systems and applications.

Substitution of Education for Experience: Qualifying full-time experience in one of the following areas may substitute for the required education on a year-for-year basis to a maximum of four years: (1) support of operational systems for voice and video collaboration technologies, (2) installation of integrated audiovisual collaboration applications; there being no substitution for the required specialized experience.

OR

Substitution of a Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in computer information systems, computer networking technology, computer technology, web technology or related field may substitute for the required Bachelor's degree.

Necessary Special Qualifications: None.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Summary: Under direction is responsible for enterprise level Unified Communications and Collaboration technologies work of considerable difficulty; and performs work related to voice, video and audiovisual collaboration technologies as required.

Distinguishing Features: This is the entry-working level classification in the UC Collaboration Specialist series. An employee in this class works with the UC Collaboration team to provide end user support and service for video conferencing systems, integrated audiovisual presentation systems, and unified communications related hardware or software issues in addition to system design and communications modeling. This class differs from the UC Collaboration Specialist Advanced in that the latter provides advanced/lead support and service for voice, video, or collaboration application technologies through system design, communications modeling, end user training and system configuration.

Responsibilities

1.Assists the UC Collaboration team with enterprise technical support, equipment configuration, and projects for unified communications or audiovisual collaboration systems: processes tier two and/or tier three troubleshooting tickets; provides high level support to assist customers with device network configuration, unified communications software and hardware, unified communications related issues, account administration, and specific products or services (i.e. Jabber, IP Communicator, and Cisco IP phone); aides with creation of equipment configuration models for phone and call management systems, voicemail systems, contact center applications, and call routing gateways; assists with the operation and support of integrated audiovisual presentation systems, video conferencing systems, streaming systems, and web collaboration applications.

2.Participates in technology upgrades and expansion projects: installs hardware, software, and configuration of unified communications and audiovisual collaboration systems; researches new and modified hardware and software products to determine performance and interoperability through the enterprise; plays an active role in integration and user perspective testing for new products.

3.Gathers data pertaining to customer needs and system performance to evaluate system and network requirements: works with project managers and directors to identify, predicts or interprets network performance data to ensure sufficient availability or speed; uses data to aide in the preparation of disaster recovery purposes throughout the enterprise.

4.Maintains, updates, prepares, and develops documentation related to unified communications and collaboration applications, software and related systems: prepares detailed network specifications and maintains documentation including processes and procedures, spreadsheets, diagrams and charts; updates documents with equipment settings, software revisions, and configurations; develops conceptual, logical or physical network designs.

5.Learns to provide product education sessions to train end users and staff members on new or existing unified communications and collaboration technology applications, software and related systems: develops documentation and learning materials for product education sessions for end users; organizes and delivers skills transfer sessions.

6.Learns to integrate voice and video technologies that meet the changing needs of the enterprise: assists with building and modifies provisioning technologies that give state agencies the ability to perform basic installation or modification to voice and video platforms; assists with configuring voice and video bridge technologies, assists with building audiovisual components to fit customer requirements.

7.Keeps abreast of current and advancing related technologies: attends webinars and industry related events; reads industry related publications and use that knowledge to evaluate upcoming technologies for use in the State of Tennessee.

Competencies (KSA's)

Competencies:
1.Integrity and Trust
2.Functional/Technical Competency
3.Written Communications
4.Problem Solving
5.Technical Learning
6.Priority Setting
7.Action Oriented
8.Perseverance
9.Customer Focus
10.Self-Development

Knowledge:
1.Customer and Personal Service
2.Engineering and Technology
3.Telecommunications
4.Computers and Electronics
5.Education and Training

Skills:
1.Complex Problem Solving
2.Operation and Control
3.Equipment Maintenance
4.Installation
5.Systems Analysis
6.Operations Analysis
7.Critical Thinking
8.Service Orientation
9.Speaking
10.Writing
11.Active Learning
12.Active Listening
13.Learning Strategies

Abilities:
1.Deductive Reasoning
2.Fluency of Ideas
3.Inductive Reasoning
4.Information Ordering
5.Mathematical Reasoning
6.Sound Localization
7.Visual Color Discrimination
8.Memorization
9.Oral Comprehension
10.Oral Expression
11.Originality
12.Problem Sensitivity
13.Written Comprehension

Tools & Equipment

1.Laptop with Windows 10 with Serial Communications
2.State standard software applications (e.g.: MS Office, Acrobat)
3.Visio
4.WebEx
5.Jabber

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.