Job Description
Job Description
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team members have voted us for Best Places to Work in NJ!
Financial Resources is a not-for-profit federal credit union with locations in Somerset, Hunterdon, Middlesex, Union and Hudson Counties. With a history of serving our members for more than 100 years, we have grown to more than $650 million in assets serving more than 29,000 members with 6 public access branches and a team of 100 employees. We are available Nationwide!
We are looking for an Operations Specialist to join our Deposit Operations Team in our Branchburg, NJ headquarters. You will be responsible for providing administrative and operations support with the Deposit Operations department and throughout the retail network of the Credit Union.
This position is located in Branchburg, NJ and will require on site work, 5 days per week, during the first 90 days of employment. After this, you will qualify for our Work / Life Balance program with options to work in the office 3 days per week, remotely 1 day per week and have off 1 day every week. Welcome to our 4 day work week program!
We are looking for someone who exhibits the following competencies :
- Caring
- Initiative
- Ethics
- Job Knowledge
- Self-development
- Teamwork
- Organizational Skills
- Problem Solving Skills
- Attention to Detail
- Excellent communication Skills
Some of your responsibilities will include, but are not limited to :
Adhere to all policy, procedure, and compliance requirements – maintain current procedures manual.Perform assigned processes, either as primary or backup, which include, but are not limited to manual and batch posting of transactions, member account maintenance, member communication, and researching and resolving exceptions within set parameters.Act as a subject matter expert in all Deposit Operations related tasks and programs.Prepare a variety of special and recurring reports as requested.Understand and recommend changes to system specifications when needed.Complete Wire Transfer Process – verify, prepare, review, send, and record.Assist in preparation of monthly statistical reporting.Perform research & adjustments to include exceptions, data entry, file maintenance (to include address changes) resolve account discrepancies.Provide support and assist other business units with internal and external member requests.Adhere to all service level requirements and assure all exception items are escalated and cleared according to account clearance guidelines.Prepare appropriate clearing entries for approval or escalate account exceptions to the appropriate manager for review and resolution.Promote and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.Provide assistance for internet banking applications and account issuesTransmission and settlement of all electronic deposit and withdrawal requestsCheck clearing items are processed in a timely manner; process return deposit checks and process / research NSFs and Stop PaymentsEnsure daily network and terminal settlement are completed accurately and in a timely manner.Perform routine data entry for member maintenance and adjustments to the card system.Monitor proprietary ATM network using appropriate software.Monitor and maintain fraud detection and prevention controls for ATM / Debit cards.Administer quality control process for deposit accounts to include new accounts review and on-going data base account maintenance – recommend changes, if necessary.Ensure appropriate year-end tax reporting- Coordinate year-end tax reporting.What we offer to our team members :
A competitive salaryGenerous paid time offHealth, dental and vision plans for employees and their familiesHealth Savings and Flex Spending AccountsShort and Long Term Disability ProgramsParental Leave Programs401K with employer match and potential for additional profit-sharing contributionsPaid volunteer daysOpportunities for career advancement and continuous learning and development and tuition reimbursementWork / Life Balance ProgramsWe ask that you :
Minimum of 2 year’s experience in a Retail, Collections or Operations department in a Financial InstitutionKnowledge of Fiserv DNA is preferred but not requiredHave excellent communication skillsHave the ability to work independentlyHave strong time management and attention to detail skillsIf this position is of interest to you, please complete an application and let’s talk!
