Office Assistant 2, SG-09

The duties that the incumbent of the vacancy will be expected to perform. Duties Description The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.The Department of Financial Services is seeking candidates for the position of Office Assistant 2 in Office Services. Duties include, but are not limited to, the following: • .• Manages all incoming mail to ensure timely processing of correspondence: scans, sets up files, handles responses, tracks incoming certified, FedEx, UPS, and priority mail, and reviews complaint documents to determine proper handling for workflow processing;• Manages outgoing daily correspondence to ensure timely notification regarding complaint outcomes;• Liaises with regulated insurance companies: updates complaints where appropriate, sends correspondence and follows up on overdue complaint responses;• Makes recommendations to clerical processes regarding efficiency and process improvement;• Resolves complaint workflow issues and errors;• Greets complainants and visitors: assist complainants with filling out forms and advises them on how to file a complaint. Makes photocopies of documents that are presented to us from the complainants. Explains to complainants how the complaint process works; and• Other duties as needed.

The minimum qualifications required for this vacancy. Minimum Qualifications Minimum Qualifications: One year of clerical experience.NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply (see minimum qualifications above). At this time, agencies may recruit and hire employees by making permanent non-competitive appointments. At a future date (within one year of appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.List Appointment: Candidates must be reachable on the Civil Service eligible list for 38-687010.Transfer: Candidates must have one year of permanent competitive service in a title eligible for transfer via Section 70.1 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website at http://careermobilityoffice.cs.ny.gov/cmo/. Please Note that under Civil Service Law, an employee cannot have two consecutive upward 70.1 or 52.6 transfers without an intervening eligible list appointment if such transfers would exceed two salary grades.

Additional comments regarding the vacancy. Additional Comments Please note that a change in negotiating unit may affect your salary, insurance and other benefits.Salary: $41,399 – $50,884Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $3,400 annual downstate adjustment.Appointment Status: Permanent

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Salary : $41,399 - $50,884