What are the responsibilities and job description for the Call Center Member Service Representative Hybrid position at Financial Staffing Resources, Ltd.?
Job Description
Credit Union has an opportunity for a Call Center Member Service Representative (MLS). This work-from-home / hybrid position requires one week in the office every 6–8 weeks and is ideal for individuals who are passionate about delivering outstanding member service while working in a dynamic and fast-paced environment.
Key Responsibilities :
- Maintain a positive, professional demeanor while delivering outstanding service.
- Engage with members to understand their needs and promote credit union products and services.
- Handle account inquiries, loan requests , and identify opportunities to enhance product penetration.
- Collaborate with Sales, Service Teams , and Member Loyalty Leaders to uphold a strong service culture.
- Provide accurate information and ensure timely processing of member requests.
- Think independently to address unique member situations with creative solutions.
- Support member education events and ensure all compliance and training requirements are met.
- Maintain confidentiality and follow organizational procedures to achieve credit union goals.
- Adapt to changes and actively contribute to process improvements.
Qualifications : Qualifications
Additional Information
Compensation :Salary : $20 - $23
