Job Description
Join our team as a Collections Manager , leading a high-performing team responsible for servicing members with past-due consumer and residential loans. This role requires exceptional leadership, risk management, and problem-solving abilities, along with expertise in late-stage collections, skip tracing, bankruptcies, and repossessions.
Key Responsibilities
Team Leadership :
- Develop and manage a cohesive, high-performing team.
- Set department goals and ensure accountability through performance management.
- Foster employee engagement through training and incentive programs.
Collections Operations :
Implement strategies and processes for effective collections management.Leverage advanced technology, including AI and automation, to improve efficiency.Oversee asset recovery, legal processing, and compliance with FDCPA.Provide data analysis and reporting to guide decision-making and achieve goals.Cross-Functional Collaboration :
Work with Lending, Risk, Legal, and Technology teams to align strategies.Maintain effective communication and cooperation across departments.Deliver regular updates and insights to senior leadership.Future-Focused Innovation :
Stay updated on industry trends and best practices to drive innovation.Use a mix of human resources and technology to enhance member service and operational efficiency.Performance Expectations
Achieve acceptable delinquency and loan loss ratios.Foster accountability and role clarity within the team.Encourage innovation by inspiring curiosity and promoting problem-solving.Qualifications : Qualifications
Experience :5 years in financial services, with 2 years in leadership roles in a credit union or bank.Proven expertise in collections, sales, and digital strategies.Skills :Strong interpersonal, analytical, and problem-solving abilities.Proficiency in Excel, CRM systems, and predictive modeling tools (e.g., Python, R, SAS).Familiarity with collections technology, including AI-driven tools and automation systems.Additional Information
Compensation : $75-80K annually
BENEFITS :
Commission and incentivesAffordable benefitsUp to 6% 401(k) matchingEleven paid holidays120 PTO hoursEmployee LOC with a 0% interest rateFree telemedicineRelaxed casual dress codeFlexible spending accountHealth savings accountEmployee assistance programsCompany diversity councilCommunity engagement opportunitiesWhy You'll Love Working Here :
Make a meaningful impact on members’ financial lives.Collaborate with a supportive, dynamic team.Develop your skills and grow within the organization.Contribute to a reputable institution that values its members and employees.Ready to take the next step in your career? Apply today and become a vital part of our mission to provide outstanding financial services with a personal touch!
Salary : $75,000 - $80,000
