What are the responsibilities and job description for the Client Implementation Engineer Back End Level II position at finboa?

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Benefits :

IRA with company matching
Wellness resources
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

We are Growing and Hiring! We are actively hiring for a Client Implementation Engineer Back End II. The Ideal Candidate will have a passion about leveraging their technical expertise to drive customer success. Join a collaborative, innovative team committed to delivering cutting-edge solutions for the financial industry while working with top-tier clients in a fast paced dynamic SaaS environment while enjoying opportunities for professional growth, learning, and making a tangible impact on our clients' success.

About FINBOA

At FINBOA, we simplify process automation for banks and credit unions by delivering innovative software solutions that ensure compliance, increase operational efficiency, and enhance customer experiences. We are driven by our core values of integrity, collaboration, and client success, and we are seeking individuals who share our vision to join our growing team.

Position Summary

The Client Implementation Engineer (Back End) - II is a critical contributor to the seamless onboarding of FINBOA clients. This role focuses on configuring and supporting technical back-end requirements, including database management, query optimization, and process automation. The ideal candidate will be experienced in banking or credit unions and familiar with Reg E Dispute Management, at least peripherally. You'll work closely with clients, internal teams, and stakeholders to ensure compliance and system integrity while delivering an exceptional client experience.

What You'll Do

Configuration & Support : Handle technical back-end requirements for implementation projects, including batch processing, data importing / exporting, and user acceptance testing (UAT).

Monitor & Troubleshoot : Proactively monitor batch processes, identify and resolve errors, and maintain smooth system functionality.

Collaboration : Partner with development teams on new integrations and solution components; collaborate with internal teams to allocate resources and meet deadlines.

Client Engagement : Communicate with clients to gather requirements, address technical requests, and conduct training sessions to enhance understanding of our platform.

Documentation : Create and update technical documentation, including recreating software bugs, documenting steps, and contributing to our knowledge base.

Compliance & Standards : Ensure all implementations meet compliance standards and follow change control management protocols.

Azure Expertise : Deploy FINBOA implementation projects using containerization for Azure marketplaces.

What We're Looking For

Education : High school diploma required; associate or bachelor's degree in Computer Science, Information Technology, or related field preferred.

Experience :

3 years in customer-facing technical roles, such as technical support or customer success.

2 years in a SaaS environment, focusing on back-end support and SQL.

Familiarity with banking or fintech environments and exposure to Reg E Dispute Management.

Technical Skills :

Expertise in SQL, including writing and optimizing complex queries.

Strong knowledge of Azure cloud services and containerization.

Proficiency in technical configurations and batch processing.

Other Skills :

Exceptional problem-solving and analytical abilities.

Clear and concise communication for both technical and non-technical audiences.

Experience with agile methodologies and project management tools (e.g., Asana).

Success Factors

Deliver high-quality, compliant back-end configurations with attention to detail.

Effectively communicate technical solutions in a clear, client-friendly manner.

Proactively identify and resolve technical challenges with innovative solutions.

Maintain high client satisfaction through timely and effective support.

Contribute to process improvement and knowledge sharing across teams.

FINBOA is an equal opportunity employer

Flexible work from home options available.

About FINBOA

FINBOA is a leading innovator in intelligent automation for community and regional banks and credit unions.

Leveraging more than 30 years of experience, FINBOA has created software solutions to reduce compliance cost and reputational risk by bringing together digital transformation, regulatory compliance, process automation and customer experience. Headquartered in Houston, FINBOA engages in partnership with financial institutions across the U. S. to achieve targeted business outcomes and peace of mind.

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Client Implementation Engineer Back End Level II

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