Bilingual Receptionist

We are seeking a friendly, organized, and detail-oriented Receptionist to join our team at Finch Oral & Facial Surgery. The ideal candidate will be fluent in English and Spanish. The receptionist will serve as the first point of contact for patients and visitors, providing exceptional customer service while efficiently managing administrative duties. This role is integral to creating a welcoming environment and ensuring the smooth operation of daily office activities. This position is located in the office and not available for remote work.

Key Responsibilities:

• Patient Interaction:
• Greet patients and visitors warmly, ensuring they feel comfortable and welcomed.
• Answer phone calls promptly and professionally, addressing inquiries or directing them to the appropriate team member.
• Schedule, confirm, and reschedule patient appointments using the office’s scheduling system.
• Administrative Duties:
• Check patients in and out, collecting and verifying personal and insurance information.
• Ensure a welcoming and efficient environment for all patients, from check-in to check-out.
• Resolve patient complaints or concerns promptly and professionally and escalate complaints or concerns to the attention of the office manager when appropriate.
• Oversee patient scheduling to optimize provider productivity and minimize wait times.
• Manage patient records with accuracy, maintaining confidentiality and compliance with HIPAA regulations.
• Collect payments, process billing, and provide receipts or necessary documentation.
• Assist with insurance verifications and pre-authorizations as needed.
• Office Coordination:
• Maintain the reception area in a clean and organized manner.
• Monitor and maintain office equipment, supplies, and vendor relationships.
• Assist with managing office inventory and ordering supplies as directed.
• Ensure all necessary forms and documentation are completed prior to appointments.
• Coordinate communication between patients and clinical staff to facilitate efficient care delivery.
• Assist with marketing initiatives.
• Represent the practice professionally in interactions with vendors and referring offices.

Qualifications and Skills

• Fluent in English and Spanish
• High school diploma or equivalent; additional education or certifications in office administration is a plus.
• Prior experience in a dental, medical, or oral surgery office preferred.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in office software and scheduling systems; experience with Dentrix, Eaglesoft, etc. is a plus.
• Ability to maintain a calm and positive demeanor in a fast-paced environment.

Schedule

• Full-time position
• Monday to Friday, with occasional flexibility for early or late appointments

Why Work With Us?

At Finch Oral & Facial Surgery, we strive to create an exceptional environment for both our patients and team members. As the Receptionist, you’ll have the opportunity to join our compassionate and dedicated dental team, where patient care and teamwork are our top priorities.

Finch Oral & Facial Surgery is an equal opportunity employer committed to diversity and inclusion in the workplace. We welcome applications from candidates of all backgrounds and experiences. If selected for the role, you will be required to successfully complete a background check and drug screen (including marijuana, where permitted) before starting work.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $15 - $18