What are the responsibilities and job description for the Findlay Honda Service Advisor position at Findlay Honda Spokane?
Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives.
Our organization enjoys meeting new challenges every day. We are dedicated to addressing the wants, needs and requirements of today’s consumer. We pride ourselves on our commitment to the customer, as well as the communities we serve. We have deep roots in each of our markets and our employees are an extension of our core values every day.
As a Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service. Candidates with experience in retail automotive sales, finance management, business development or the service drive overall -- encouraged to apply!
Compensation:
6.25% of individual parts and labor sales. Bonuses based on operation code sales. Bonuses based on CSI (Customer Satisfaction) bonuses based on maintenance plan sales.
Full-Time Benefits:
- Great working environment
- Paid Training
- Generous incentive and bonus programs
- Paid Vacations: 5 days after 1 year anniversary, 10 days after 2 year anniversary, and 15 days after 7 year anniversary
- Holiday pay: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day if the Holiday does not land on a day in which the dealership and/or department is regularly closed or is a regularly scheduled day off.
- Medical
- Dental and Vision insurance
- 401K
Responsibilities:
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
Qualifications:
- Organized and friendly personality
- Dealership experience is preferred
- Knowledge of dealership drive lane
- Demonstrated ability to manage others
- Valid in-state driver's license