What are the responsibilities and job description for the Customer Service Representative position at FINE LINE PRODUCTION?
About Us: We are a family owned manufacturing company in Euless Texas. We have been in business for 40 years. We are currently looking to hire a Customer Service Representative. Position is open immediately.
About the Role: The customer service representative (CSR) acts as the “front line” of our workforce, working with nearly all functional teams and serving as a critical connection between Fine Line Production and its customer base. Working closely with our sales force, the CSR is responsible for a diverse set of functions related to the customer experience and order flow.
Your Responsibilities:
Serve as the “voice of our customer”
- Build relationships with Fine Line Production customer base to fully understand the customer’s requirements. Communicate these requirements to our production team and recommend improvements to enhance the customer experience.
Provide great customer service:
- Process customer orders with precision and efficiency in an extremely responsive manner for the customer.
- Work to resolve customer complaints by clearly communicating the issue to our quality and production teams, and following up to ensure resolution.
- Maintain statuses and customer open order reports.
Know our business:
- Accurately respond to customer inquiries and quote requests in an expeditious and complete manner.
- Build trust through open and interactive communication with our production and sales teams
Assist with other related duties as needed & assigned.
Competencies:
- Building Collaborative Relationships - The ability to develop, maintain, and strengthen partnerships with others inside and outside the organization who can provide information, assistance, and support.
- Service Focus – Place emphasis on creating customer loyalty by identifying and understanding the needs of customers, managing expectations, and prioritizing consistently meeting those needs.
- Accountability – Take responsibility for their own performance and accept full ownership of issues, problems, and opportunities, regardless of the source.
- Composure and Resiliency – Able to deal effectively with pressure, maintain focus, and remain optimistic and persistent, even under adversity.
- Professionalism – Set high standards and serve as role models for work performance, ethical conduct, and respect for others.
- Time Management – Focus on completing all work tasks in a timely manner, while remaining responsive enough to react to competing demands and shifting priorities. Able to manage multiple responsibilities while being organized, keeping on top of important time-sensitive tasks, and performing all work accurately.
- Communicating – Provide the information required by others in a concise, direct, and unambiguous way. Perceive how their message affects the receiver and strive to ensure that the receiver clearly understands the specifics and function of the message.
What You Will Bring:
- 4 years of previous customer service experience with a manufacturing company.
- Proficiency with Microsoft Office Suite software and an ability to learn proprietary software quickly.
- Excellent verbal and written communications skills, Bilingual speaking skills would be an asset.
Job Type: Full-time
Pay: $24.00 - $30.00 per hour
Job Type: Full-time
Pay: $24.00 - $30.00 per hour
Expected hours: 40 – 44 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $24 - $30