IT Support Technician

Position Summary. The IT Support Specialist works closely with the IT team to provide hardware and software technical support to FineMark’s associates. The IT Support Specialist responds to queries, runs diagnostics, isolates problems, and determines/implements solutions. This is not a remote position.

Essential Job Functions:

• Provides hardware/software technical support and assistance to all associates.
• Provides the initial IT training to all new associates.
• Prioritizes workload to assist associates promptly and follows up with associates to ensure that the issues have been resolved.
• Ensures that support tickets submitted by associates are processed and completed accurately and on time. Communicates the status of support tickets with associates.
• Works with associates to ensure computer systems are operating effectively.
• Creates and updates technical and training documentation as necessary.
• Cleans up computers and runs diagnostic programs to resolve technical issues.
• Researches hardware and software issues to determine the best solution.
• Moves and installs all IT office equipment (e.g. computers, telephones, cellphones, printers, smart devices, etc.)
• Maintains and monitors the inventory of all IT hardware.
• Travels to other FineMark office locations if necessary.
• Performs other related duties consistent with the scope and intent of the position and as requested by management.

Required Experience and Qualifications:

• Minimum one to two years’ experience as a helpdesk associate
• Strong knowledge of basic computer hardware and software
• Experience with various operating systems including Windows10, Mac, IOS and Android
• Extensive application support experience
• Working knowledge of diagnostic utilities
• Exceptional written/oral communication and interpersonal skills. ability to listen well and respond in “user-friendly” language and in “layman’s terms” understandable to the internal client
• Ability to perform as a team player and work collaboratively, but independently, and with minimal supervision
• Self-motivated, self-starter with keen attention-to-detail
• Excellent analytical, problem-solving, and retention skills
• Ability to effectively prioritize and execute tasks quickly in a fast-paced environment
• Industry certification preferred (e.g., A , Network , MCP or MCSE)

ADA Job Description: The physical requirements and activities described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements. This position primarily requires sedentary work; exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.
Physical Activities. The following physical activities are frequently required: talking is required to express or exchange ideas by means of the spoken word and hearing, with or without correction, is required to perceive the nature of sounds at normal speaking levels. The use of fingers is frequently required to pick, pinch, type (e.g., keyboard), or otherwise work, primarily with the fingers rather than with the whole hand as in handling. There is frequent repetitive motion which requires substantial movements (motions) of the wrists, hands, and/or fingers. This position may occasionally require that a person climb, balance, stoop, kneel, crouch, crawl, reach, push, pull, lift, grasp, and/or feel.
Visual Acuity Requirements. Close visual acuity and the ability to adjust focus, with or without correction, are required to perform activities such as viewing a computer monitor or written materials and documents; reading; writing; preparing and analyzing data and figures; transcribing; close visual inspection. Some distance vision and color vision may be necessary.
Environmental Conditions. A person is not substantially exposed to adverse environmental conditions and only exposed to moderate noise; they may occasionally work near moving mechanical parts or machinery such as a copier/printer.

FineMark National Bank & Trust complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA). During the interview process, you may be asked questions concerning your ability to perform job-related functions. As an equal employment opportunity (EEO) employer, FineMark National Bank & Trust adheres to a policy of making employment decisions without regard to race, color, religion, sex, national origin, and status as an individual with a disability or protected veteran. We assure you that your opportunity for employment with FineMark depends solely upon your qualifications.