What are the responsibilities and job description for the Customer Service/Sales Associate position at Finesse Flooring Inc.?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills and the ability to analyze customer needs effectively. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.
Duties
- Communicate effectively with clients via phone, email, or chat to ensure their needs are met.
- Actively listen to customers and provide tailored product recommendations based on their needs.
- Handle incoming calls in a professional manner, demonstrating excellent phone etiquette.
- Maintain organizational skills and assist with various office tasks as needed.
- Accurately enter customer data into the system while maintaining confidentiality and data integrity.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Maintain knowledge of company products and services to assist customers effectively.
- Manage supplier relationships and all incoming deliveries.
Qualifications
- High school diploma or equivalent (Required)
- Previous experience in flooring industry a plus but not required.
- Previous experience in customer service or sales associate position is preferred.
- Excellent phone etiquette and communication skills, both verbal and written.
- Strong organizational skills.
- Proficient in using computer systems and software applications relevant to customer service operations.
- A positive attitude and a willingness to learn in a dynamic work environment.
- Must be reliable.
- Compensation is based on experience.
If you are ready to take on this rewarding role as a Customer Service/Sales Associate, we look forward to your application!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Green Lane, PA 18054 (Required)
Work Location: In person
Salary : $20 - $25