Oral Surgery Receptionist

Overview
We are seeking a dedicated Receptionist to join our team. The ideal candidate will be the first point of contact for our organization, providing exceptional customer service and administrative support.

Responsibilities
- Greet and assist visitors in a professional manner
- Answer and direct phone calls promptly
- Schedule appointments and maintain calendars
- Perform basic clerical tasks such as filing, photocopying, and data entry
- Maintain a tidy reception area
- Handle sensitive information with confidentiality and in compliance with HIPAA regulations
- Utilize various software systems for scheduling and record-keeping
- Assist with medical coding and billing tasks as needed

Requirements
- Prior experience in customer service or receptionist role preferred
- Proficiency in typing and using office equipment
- Knowledge of medical scheduling practices is a plus
- Familiarity with Dental software is advantageous
- Bilingual proficiency is a bonus
- Ability to handle multiple phone lines efficiently
- Strong attention to detail and organizational skills

Summary: Acts as a key contributor to the development of the practice and as a valuable asset to the success and profitability of the practice. Detects, diagnoses, and solves organizational problems. Required to assist the Office Manager for revenue management, business administration, employee organization, and the daily operation and general management of the practice by performing the following duties:

Duties and Responsibilities include but are not limited to the following (other duties may be assigned):

• Manages personnel, computer systems, accounts receivable, accounts payable, financial planning, all administrative housekeeping, maintenance functions, supply functions, and marketing of the practice.
• Responsible for planning, coordinating, and administering all clinical and non-clinical policies and procedures relating to the practice.
• Plans, programs, allocates, and assigns duties to employees as indicated by the doctor.
• Monitors the activities and operations of all office components to ensure the practice successfully meets its objectives.
• Ensures there is an effective billing and collection system to maintain control of accounts.
• Monitors outstanding accounts receivable and initiates steps to reduce those receivables.
• Ensures fees are paid timely and to ensure outstanding balances are closely monitored.
• Responsible for maintaining accounts payable systems.
• Responsible for properly securing and maintaining patient charts and privacy information.
• Maintains analysis of accounts payable to ensure maximum productivity and appropriate expenditures.
• Reviews all invoices and statements from vendors for payment.
• Ensures receipt of all items billed.
• Checks for appropriate discounts.
• Orders supplies and equipment or other capital expenditures, and secures competitive bids for supplies and equipment when appropriate.
• Works with office manager, doctor and accountant to prepare a budget for the practice as needed.
• Manages & prepares practice financial, statistical and organizational reports as needed.
• Organizes and assigns duties to employees relating to collections, insurance, typing and secretarial activities, patient records, telephone procedures, housekeeping, appointment scheduling, patient flow, patient relations, and coordination of clinical activities with doctors and practice staff.
• Monitors the duties assigned to practice personnel to ensure that employees are performing duties in a manner designed to maintain a high level of patient care and job efficiency.
• Establishes, implements, and revises all practice policies and operating procedures, and ensures they are followed by all personnel.
• Verifies information on employment applications.
• Arranges for background checks on applicants for employment.
• Creates and administers on-the-job training programs for new and current employees as required.
• Coordinates continuing education for administrative personnel, clinical personnel, and doctor as needed.
• Schedules and conducts office meetings for staff and doctor as needed.
• Updates and educates staff to resolve and prevent problems.
• Prepares and retains minutes of all meetings.
• Coordinates and maintains care of the physical office and equipment.
• Ensures routine maintenance of equipment.
• Ensures cleanliness, organization, functional operating conditions, and appropriate décor of the practice office.
• Coordinates and schedules surgery for patients.
• Maintains and manages the telephone & answering service.
• Markets the practice in the community as needed.
• Assists patients with collection and submitting insurance forms and data.
• Creates and manages policies required by the government, including HIPAA, Medicare and OSHA.
• Monitors and views fees.
• Assists the office staff with answering telephones, making appointments, filing, and clinical/lab duties as needed.
• Assists with legal and financial issues that pertain to and affect the practice and doctor.
• Prepares financial records for the bank and other credit institutions as needed.
• Provides communication between doctor and staff by writing and publishing memos, and notifying staff of current changes to policies.
• Maintains the cleanliness and organization of the waiting room, restrooms and front office areas, including restocking of any necessary supplies.
• Retrieves and files documents and charts in an efficient manner.
• Performs file maintenance on a regular basis to include:
• Purging files
• Creating new files
• Performs various clerical duties such as answering the telephone, typing and photocopying.
• Operated standard office equipment including:
• Photocopy machine
• Computers
• Printers
• Scanners
• Follows Health Insurance Portability and Accountability Act of 1996 (HIPAA) policies.
• Performs other related duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School Diploma or Equivalent. Prior general office experience preferred

Computer Skills:

To perform this job successfully, an individual should be able to navigate a computer, electronic medical records software and have knowledge of Windows, word processing software, Excel or similar spreadsheet software, internet software and other processing systems.

Certificates and Licenses:

Basic Life Support (BLS) preferred

Skills:

Oral Communication Skills

Written Communication Skills

Telephone Communication Skills

Reading Skills

Professionalism

Filing

Math Aptitude

Organization

Planning

Presentation

Time Management

Computer Literacy

Keyboard Skills

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is frequently exposed to or near blood products, loud noises, fumes, airborne particles, radiation equipment and vibration. The employee is occasionally exposed to toxic or caustic chemicals; outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands; reach with hands and arms and talk or hear. The employee is frequently required to sit for long periods. The employee is occasionally required to stand, climb, balance, stoop, kneel, crouch, crawl and smell.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Cash balance pension plan
• Free parking
• Happy hour
• Health insurance
• Health savings account
• On-the-job training
• Paid orientation
• Paid time off
• Retirement plan

Medical Specialty:

• Surgery

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Ithaca, NY 14850: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22