Director of Workforce Operations

The Finger Lakes Performing Provider System (FLPPS) is a network of clinical and community-based providers working together across the 13-county Finger Lakes region to transform healthcare delivery, advance system transformation, close gaps in care, and support high-risk individuals and populations. FLPPS and its affiliated health home, the Greater Rochester Health Home Network (GRHHN) support providers in integrated healthcare delivery system optimization, care management, network and program management, population health and data analytics, and learning and development.    Additionally, FLPPS is a designated New York State Workforce Investment Organization (WIO) working with training and educational institutions, health systems and other providers, and Social Care Networks to strengthen the healthcare workforce.

 Position Summary

The Director of Workforce Operations will oversee the implementation of the Career Pathways Training Program (CPT) and provide regional support for Partner and Participant engagement. This role will focus on operational excellence, process optimization, and effective people management to drive strategic partnerships and achieve organizational goals. This role is funded by New York State through the Career Pathways Training Grant through 2027.

Key Accountabilities:

• Plan, develop, implement, and manage programs and services to ensure operational efficiency and effectiveness.
• Work closely with data analytics staff to maintain and improve templates and tools to track project progress, performance metrics, and facilitate decision-making. Tools may include status reports, dashboards, issue tracking and resolution lists, databases, and meeting facilitation materials.
• Oversee the activities of intake, partner, and participant managers, providing mentorship and coaching to support their growth and career progression. 
• Manage direct reports and ensure effective team collaboration.
• Maintain positive and collaborative relationships with all Partners through site-visits, meetings, and consistent communication. 
• Relay feedback and questions from Partners to internal teams and ensure timely communication.
• Support the implementation of projects by collaborating with the program management team, meeting facilitation, and consulting services. 
• Produce accurate and timely reporting of program/project status throughout its life cycle in collaboration with the program management team
•  Develop and maintain awareness of market/industry trends, government regulations, legislation, and guidelines. 
• Identify new Partner support and business development opportunities.
• Collaborate with FLPPS leadership and subject matter experts on the development of necessary Partner and Participant education (e.g., webinars, workshops). 
• Educate FLPPS and GRHHNs Teams on new project initiatives and ensure appropriate talking points and Partner education materials are developed in a standardized and timely fashion. 
• Attend regional conferences and actively market the Career Pathways Training Program to stakeholders across the region.
• Collaborate with internal and external communication and marketing experts to effectively market information about FLPPS’ programming to external stakeholders
• Identify opportunities for process improvement and implement strategies to enhance operational efficiency and effectiveness. 
• Develop and maintain standard operating procedures (SOPs) and best practices.
• Develop and implement internal communication strategies to ensure clear, consistent, and timely communication across all levels of the organization.
• Facilitate effective information flow and collaboration among teams.

 Required Qualifications:

• Master’s degree required
• Minimum of 10 years’ experience in a leadership role with a focus on operational management, process optimization, and people management
• Must have a proven track record of driving and executing strategies.
• Experience in building, engaging, and leading high performing teams, mentoring, coaching, and developing talent. 
• Understanding of, or capability to quickly learn federal and state healthcare initiatives and regulations.
• Experience with workplans, budgets, and performance and financial reporting.
• Advanced skills in Microsoft Office applications including Excel, PowerPoint, and Word.

 Competencies

• Track record includes planning, coordinating, and completing projects that involve both IT systems and business process changes - demonstrating a proven ability to integrate people, process, and technology to effectively meet measurable outcomes
• Strong sense of urgency and proven background for setting and meeting deadlines 
• Ability to think and problem solve at a systems level, as opposed to only on a program or organizational delivery level (e.g., identify strategies focused on increasing coordination or filling gaps in service
• Excellent organizational skills to manage multiple projects concurrently
• Collaborate across stakeholder organizations and functions to ensure consistent implementation of new, improved processes and protocols
• Ability to interface and effectively influence and communicate with all levels of an organization
• Initiative and the ability to effectively participate in an environment in which collaboration is highly valued, and reporting relationships are not direct; possess a flexible attitude
• Highly organized and strong attention to detail with the ability to effectively manage own time and the time of others
• Excellent written and oral presentation skills, 
• Creative problem-solving skills
• Outstanding discretion in handling Protected Health & Educational Information, financial and other confidential information
• Consistent demonstration of FLPPS Personality traits: Collaborative, Trusted, Result-Oriented, Strategic and Adaptive

 Essential Job Functions:

In support of the American with Disabilities Act (ADA), this job description lists those responsibilities and qualifications deemed essential to the position. This job description is a summary of the typical functions of the job, and additional responsibilities may be assigned as necessary. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, veteran status, or any other legally protected status. 

FLPPS is committed to providing service that is culturally and linguistically appropriate for our diverse partnerships. We work to ensure that our philosophy of cultural and linguistic diversity is embraced in all levels of our organization. Culturally competent services are required from both our employees and our partners.