Partner Specialist

The Finger Lakes Performing Provider System (FLPPS) is a network of clinical and community-based providers working together across the 13-county Finger Lakes region to transform healthcare delivery, advance system transformation, close gaps in care, and support high-risk individuals and populations. FLPPS and its affiliated health home, the Greater Rochester Health Home Network (GRHHN) support providers in integrated healthcare delivery system optimization, care management, network and program management, population health and data analytics, and learning and development. Additionally, FLPPS is a designated New York State Workforce Investment Organization (WIO) working with training and educational institutions, health systems and other providers, and Social Care Networks to strengthen the healthcare workforce.

Position Summary

The Partner Specialist is responsible for supporting the management of FLPPS partners across the 18-county Career Pathway Training region. This role involves providing structured support for partner engagement and performance, data collection, and consulting services to achieve planned outcomes. The Partner Specialist will collaborate with program teams, workgroups, and committees responsible for programs and initiatives. This role is funded by New York State through the Career Pathways Training Grant through 2027.

RESPONSIBILITES:

• Assist in the planning, development, and execution of partner engagement activities.
• Provide structured support for partner engagement and performance, ensuring partners' needs are met.
• Maintain up-to-date contact information for all partners, ensuring easy access and communication.
• Develop and nurture relationships with partners, acting as a primary point of contact.
• Oversee the collection, organization, and maintenance of all partner data, ensuring accuracy and completeness.
• Implement and manage processes for regular data collection and updates, ensuring timely and accurate information.
• Track and report on partner engagement and performance, identifying areas for improvement.
• Collaborate with program teams to support the implementation of the Career Pathway Training Program, providing necessary partner data and insights.
• Facilitate regular communication with partners through meetings, site visits, and outreach activities to support program implementation.
• Provide consulting services to partners, assisting them with the implementation of programs and initiatives at an operational level when necessary or appropriate.
• Ensure compliance with all relevant regulations and reporting requirements, maintaining accurate records and documentation.
• Support the implementation of programs by providing project management support to partners, meeting facilitation, and other agreed-upon consulting services when necessary.
• Conduct research, analysis, and develop awareness of market/industry trends, government regulations, legislation, and guidelines.
• Collaborate with Partner Manager to ensure Partner engagement is smooth and comprehensive across all communication channels
• Report out to internal program teams on current status among all partners 
• Collaborate with program team to coordinate partner information sharing as needed 

Required Qualifications:

• Bachelor’s degree or equivalent experience required
• PMP / Project Management Professional Certification desired
• 5 years of project or program management experience working, preferably, within the health care or higher education sector
• 5 years’ experience building and supporting client/partner relationships to meet existing needs as well as to identify and shape strategic alliances for future initiatives 
• Understanding of, or capability to quickly learn federal and state healthcare initiatives and regulations.
• Experience with work plans, budgets, and performance and financial reporting.
• Advanced skills in Microsoft Office applications including Excel, PowerPoint, and Word. 

Competencies 

• Possess a high level of expertise and comfort level working in ambiguous situations
• Excellent analytical and listening skills with the ability to synthesize information to build project plans from beginning to end
• Proven expertise performing as an internal and external consultant
• Ability to embrace a highly collaborative and frequently changing environment
• Track record includes planning, coordinating and completing projects that involve both IT systems and business process changes - demonstrating a proven ability to integrate people, process and technology to effectively meet measurable outcomes
• Strong sense of urgency and proven background for setting and meeting deadlines 
• Ability to think and problem solve at a systems level, as opposed to only on a program or organizational delivery level (e.g., identify strategies focused on increasing coordination or filling gaps in service)
• Excellent organizational skills and attention to detail to manage multiple projects concurrently
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Collaborate across stakeholder organizations and functions to ensure consistent implementation of new, improved processes and protocols
• Excellent written and oral presentation skills, with the ability to engage across all levels of an organization
• Outstanding discretion in handling of Protected Health Information, financial and other confidential information
• Consistent demonstration of FLPPS Brand Promise: Collaborative, Trusted, Result-Oriented, Strategic and Adaptive

 Essential Job Functions:

In support of the American with Disabilities Act (ADA), this job description lists those responsibilities and qualifications deemed essential to the position. This job description is a summary of the typical functions of the job, and additional responsibilities may be assigned as necessary. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, veteran status, or any other legally protected status. 

FLPPS is committed to providing service that is culturally and linguistically appropriate for our diverse partnerships. We work to ensure that our philosophy of cultural and linguistic diversity is embraced in all levels of our organization. Culturally competent services are required from both our employees and our partners.