Client Support Specialist

Join Our Team at Fingerprinting Express – A Career with Growth & Impact!

At Fingerprinting Express, we don’t just offer jobs—we build careers with limitless potential. We are seeking a Customer Service Representative who is eager to grow within a dynamic, fast-paced environment that blends customer service, compliance, security, and healthcare administration while offering unparalleled leadership and business development opportunities.

Why Fingerprinting Express?

Career Growth & Promotion: We only promote from within—management opportunities are available after mastering the Client Support Specialist role.

Elite Leadership Development: Work directly with highly experienced entrepreneurs who have successfully run businesses for over 22 years and led Fortune 50 corporations.

Gain business acumen and insights not typically found in other job opportunities or even learned in college.

Professional Upskilling & Training: Receive exclusive training in regulatory compliance, operational excellence, and customer experience strategies designed to help you develop into a future leader.

Diverse Skill Development: Gain hands-on experience in customer service, compliance, and healthcare administration through our partnership with HireHealth.

Make a Meaningful Impact: Support vital industries, from pre-employment screenings to licensing and compliance services, that keep our community safe and businesses running efficiently.

What You'll Do

• Be the First Point of Contact: Welcome customers, answer questions and guide them through fingerprinting, notarization, and compliance-based services.
• Reception & Administration for HireHealth: Support administrative healthcare tasks, ensuring seamless patient flow for physicals, blood work, and drug testing.
• Fingerprinting & Compliance Services: Accurately process fingerprinting while maintaining strict security and confidentiality protocols.
• Cash Handling & Transactions: Process payments accurately using our POS system.
• Healthcare Administration Exposure: Gain valuable experience in both business operations and healthcare administration.
• Data Management & Accuracy: Maintain organized records, ensuring accuracy and confidentiality.
• De-escalation & Conflict Resolution: Handle customer concerns professionally and efficiently.
• Service Awareness & Upselling: Inform customers about additional services that may benefit them.

What It Takes to Succeed

• Customer Service Excellence: A friendly, professional demeanor with strong interpersonal skills.
• Attention to Detail: Precision when handling fingerprinting, compliance records, and administrative tasks.
• Professionalism & Integrity: Adherence to all company policies, including confidentiality and operational procedures.
• Adaptability & Multi-Tasking: The ability to stay efficient in a fast-paced environment.
• Confidentiality & Compliance: Strict adherence to security protocols when handling sensitive personal data.
• Communication Skills: Strong verbal and written communication for customer interactions and reporting.
• Team-Oriented & Positive Attitude: Respect for customers, colleagues, and management at all times.

Qualifications

• Minimum 2 years of experience in customer service or office administration.
• Strong problem-solving skills and the ability to handle multiple tasks efficiently.
• Proficiency in Microsoft Office (Excel, PowerPoint, email) and general tech applications.
• Notary Public certification (or willingness to obtain one).
• Must be at least 21 years old and a U.S. Citizen or lawful permanent resident.
• Ability to pass a background check and drug test.

Perks & Benefits

Competitive Pay: $22 - $25 per hour, plus tips

Career Advancement: A clear path to promotion—your hard work leads to leadership roles.

Company pays 100% of Health, Dental, and Vision Insurance premiums and offers Employer-Matched 401(k)

Exclusive Leadership & Business Training: Work closely with industry experts and successful business leaders. Supportive, Team-Oriented Culture

Professional Development, Certification & Training

Apply Today!

If you're ready to join a growing team that invests in your personal and professional development, apply today!

Fingerprinting Express is an equal-opportunity employer that values diversity and fosters an inclusive work environment.

Available shifts and compensation: Available shifts all days except Sundays. Compensation is $22.00 - $25.00/hour.

About FINGERPRINTING EXPRESS: Fingerprints, FBI Background Checks, Notary Public, LIVESCAN, ID Photos, Document Shredding, Copy & Fax Learn more about us at www.fingerprintingexpress.com.

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