What are the responsibilities and job description for the Client Support Specialist position at IncAuthority?
Customer Support Specialist
What is Inc Authority?
We are a business formation company headquartered in Reno, NV that specializes in helping businesses launch and grow throughout the U.S. We act as a registered agent in all 50 states and consult on business formation services as well as business growth services such as tax planning, business credit, marketing, etc.
Our mission is to be a steadfast partner, guiding our clients from their initial idea through to long-term success. We believe that the drive of our team is the key to our collective success, and we're looking for candidates who are ready to join our team and provide clients with the best Inc Authority Experience!
- We look for candidates from all backgrounds and provide paid training specific to our industry.
- We have multiple avenues of career growth and longevity and promote from within!
- We promote a culture of diversity, inclusion, and work life balance.
- Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity
Position Overview
Customer Support Specialists are responsible for consulting with our clients to advise on their services. In this position you will talk to business owners to offer custom solutions on getting their business launched and ready to grow!
Responsibilities
- Consult with clients that have inquired about our services and through our online portal
- Possess strong knowledge of Inc Authority products and services to identify customer's needs when qualifying them
- Demonstrate an aptitude for business startup consultation to increase customer satisfaction
- Communicate effectively and professionally in all forms of communication with potential customers and internal team members
- Maintain complete and accurate records of all daily activity and customer contact
Awesome benefits include:
- $17.00 an Hour
- Enjoy working 8am-5pm Monday-Friday with weekends off!
- Fun and exciting team-oriented work environment
- Continuous coaching and full support to help you maximize your earning potential
- Opportunities for advancement
- Paid Time Off, 401K Plan, Health & Dental Insurance
Essential Functions:
- Excellent Phone Communication Skills
- 1 year of experience in a client facing position (preferred)
- Ability to navigate a CRM System and use a headset
- Basic computer skills such as typing while using Microsoft Office products (Excel, Word, Outlook)
- Career-Minded Professional
- A Passion for Helping Others
- A Positive, Can-Do Attitude
- Professional Appearance and Demeanor
Our Mission Statement:
It is our mission to empower our clients with the tools they will need to succeed in the business world. We bridge the gap between doing business online and face-to-face. Our customer service team is dedicated in providing you with the resources you need to successfully run your business. Your success is our success.
Salary : $17
