What are the responsibilities and job description for the Account Manager position at Fintech Brand?
Join Fintech SBT as an Account Manager!
We are seeking a highly motivated and results-driven Account Manager to join our Sales team. This individual will take full ownership of key strategic accounts, focusing on retaining and expanding our relationships within these accounts. As an Account Manager, you will play a pivotal role in driving customer satisfaction, revenue growth, and long-term partnerships. Your success will be measured by your ability to achieve quota by expanding the book of business within your assigned accounts.
Essential Functions:
Strategic Account Ownership:
- Serve as the primary point of contact for a portfolio of key strategic accounts.
- Develop and maintain deep relationships with decision-makers and stakeholders within assigned accounts.
- Coordinate with other Fintech departments to accomplish the work required to implement the sale and expansion of products and services.
Customer Retention and Success:
- Proactively identify and address customer needs and challenges to ensure satisfaction and loyalty.
- Act as a trusted advisor, providing guidance on how Fintech’s technology solutions can drive value and achieve business goals.
- In addition to regular communication with customers, perform periodic business reviews (QBRs, etc), audits, and check ins with various contacts within customer organization to ensure customer satisfaction and attainment of goals.
Revenue Growth:
- Develop and execute account plans to identify and capitalize on expansion, upsell and cross-sell opportunities.
- Achieve or exceed revenue and growth quotas by expanding the book of business within assigned accounts.
Collaboration and Communication:
- Work closely with internal teams, including Product, Customer Success, Customer Support, and Marketing, to align efforts and deliver exceptional customer experiences.
- Facilitate and follow up on the customer needs within the Fintech organization.
- Provide regular updates and insights to management on account performance and growth strategies.
- Identify and elevate customer concerns to management.
- Provide SBT EVP with report(s) on status of activities, follow-up, and adherence to goals
Market and Industry Insights:
- Stay informed about industry trends, competitive landscape, and customer business environments to tailor solutions effectively.
Qualifications:
- Associate’s Degree
- Experience in Retail vertical
- Strong relationship-building skills required
- Sales experience preferred, preferably in retail industry
- Customer-service experience preferred
- Excellent communication skills – both verbal and written
- Ability to interact with prospects and current customers in a professional and friendly manner
- Must be able to explain technical instructions in a user-friendly manner
- Ability to interact and communicate with internal staff in a timely and effective manner.
- Proficient in various software applications (Word, Excel, PowerPoint, Outlook)
- Experience with a customer relationship management (CRM) software application (SalesForce preferred but not required)
- Ability to perform online presentations and demos
- Comfortable speaking in public forums
- Detail-oriented with excellent organizational skills
- Excellent follow-up skills
- Proven ability to work independently as well as part of a team
- Some travel required
Our Benefits:
- Employer Matched 401K
- Company Paid Medical Insurance Option for Employee and Dependent Children
- Company Paid Dental Insurance for Employee
- Company Paid Vision Insurance for Employee
- Company Paid Long and Short-Term Disability
- Company Paid Life and AD&D Insurance
- 18 Paid Vacation Days a Year
- Six Paid Holidays
- Employee Recognition Programs
- Incentive Compensation
- Business Casual Dress Code
Fintech SBT (formerly Nexxus Group) is a division of Financial Information Technologies, LLC, (“Fintech”) a leading business solutions provider for the hospitality and retail industries. Fintech SBT is a leader in the Scanned Based Trading segment of on-site Retail. Retailers use Scanned Based Trading when they require their suppliers to consign merchandise into their stores. Fintech SBT manages the Retailer/Supplier price book (the record of what Retailers must pay their Suppliers when merchandise is sold at retail). When a customer purchases the product at Retail, the sales record is sent to Fintech SBT (most daily, some weekly). This information is integrated with the price book to determine the amount owed by the Retailer and to the Supplier. Fintech SBT creates invoices to Retailers, receives payments from the Retailers and then makes payments to the Suppliers.
Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. Fintech is a Drug-Free Workplace. We E-Verify.
