What are the responsibilities and job description for the Client Outreach Specialist position at Fire Protection Services, LLC?
Are you the person everyone goes to when something needs to get done? Is keeping people and things organized the best part of your day? Do you possess great attention to detail and a desire to deliver excellent internal and external customer service? Then this could be the chance you’ve been waiting for.
If you like to work with others to tackle challenges with a can-do approach, are a quick learner, and can move quickly and easily from one task to another, then we want to chat!
Fire Protection Services, LLC is seeking a dedicated and organized Client Outreach Specialist to support our recurring inspection scheduling across our Perry and Atlanta, GA locations. Working closely with our Inspections Coordinators this role focuses on persistent customer outreach to schedule annual inspections, recommend additional services, and assist with administrative tasks.
Key Responsibilities
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If you like to work with others to tackle challenges with a can-do approach, are a quick learner, and can move quickly and easily from one task to another, then we want to chat!
Fire Protection Services, LLC is seeking a dedicated and organized Client Outreach Specialist to support our recurring inspection scheduling across our Perry and Atlanta, GA locations. Working closely with our Inspections Coordinators this role focuses on persistent customer outreach to schedule annual inspections, recommend additional services, and assist with administrative tasks.
Key Responsibilities
- Customer Outreach: Make persistent calls to approximately up to 50 current clients daily across Atlanta and Perry to schedule recurring inspections (sprinkler, extinguisher, kitchen hood, hydrant, pump) as they come due, ensuring consistent follow-up until booked
- Scheduling Coordination: Partner with two Inspections Coordinators (covering sprinkler, extinguisher, kitchen hood, hydrant, and pump inspections) to prioritize and confirm appointments for technicians
- Service Recommendations: Identify opportunities to recommend additional services (e.g., bundling, new offerings) during client calls, testing the waters for account expansion
- Administrative Support: Assist coordinators with email correspondence, update client records in ServiceTrade and QuickBooks, and maintain inspection schedules using Excel/Google Sheets
- Flexible Duties: Support the Client Advocate as needed and adapt to evolving tasks, with calling remaining the top priority
- Experience: 1-2 years in customer service, scheduling, or outreach roles (fire protection or service industry experience a plus)
- Skills:
- Excellent phone communication and persistence in follow-up calls
- Organized, detail-oriented, and able to manage tasks across two locations remotely
- Proficiency in ServiceTrade, QuickBooks, Excel, and Google Sheets
- Attributes: Self-motivated, adaptable, and collaborative in a team setting
- Availability: Choose Atlanta, GA, or Perry, GA as home base, with ability to split time remotely supporting the other location (schedule TBD)
- Experience with low-volume, high-persistence calling campaigns
- Familiarity with fire safety inspections or recommending service upsells
- Competitive salary based on experience
- Quarterly bonus opportunities
- Flexible home base option (Atlanta or Perry) with remote work capabilities
- Opportunity to grow into broader client support roles
- PTO, paid holidays, 401k with match, medical, dental, vision, life insurance
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