What are the responsibilities and job description for the Director of Restaurant Technology position at Firebirds Wood Fired Grill Brand?
Key Responsibilities:
- Operations Management: Oversee, manage, and prioritize project and operational activities.
- System Management: Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems.
- Team Leadership: Lead and mentor a team of IT professionals, ensuring continuous development and high performance.
- Vendor Management: Manage relationships with technology vendors and service providers to ensure optimal performance and support.
- Project Management: Lead technology projects from conception through implementation, ensuring timely delivery and within budget.
- Data Security: Ensure all systems are secure and compliant with industry standards and regulations.
- Troubleshooting: Provide high-level support for complex technical issues, ensuring minimal disruption to restaurant operations.
- Training: Develop and deliver training programs for staff to maximize the use of technology systems.
- Innovation: Stay abreast of industry trends and emerging technologies to keep the company at the forefront of restaurant technology.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, equivalent experience.
- Experience: Minimum of 7-10 years in a technology leadership role within the restaurant industry.
- Technical Skills: Extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo.
- Additional Experience: Experience with Elo, FreedomPay, Paytronix, Data Central, ServiceNow and RingCentral is a plus.
- Leadership Skills: Proven ability to lead and develop high-performing teams.
- Project Management: Strong project management skills with a track record of successful technology implementations and service desk management.
- Communication: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving abilities.
Benefits:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
