What are the responsibilities and job description for the Front Desk Agent position at FIREBRAND?
The Firebrand Hotel, located in downtown Whitefish, is seeking a Front Desk Agent to work with our Team.
In our employees, we look for a passion to anticipate and meet our guest's needs and an insatiable desire to attain the highest levels of quality and service in all areas of the hotel. Interacts with guests in a courteous and efficient manner, an eye for detail and high job standards. English verbal communication skills; second language a plus. This person acts as a guest customer service agent, reservations and front office general worker. Deal closely with all aspects of the department to ensure guest satisfaction. Lodge tasks (as assigned by MOD and department management), including but not limited to shuttle scheduling, e-mail information requests, guest packages, lost and found and retail sundries. Work closely with housekeeping, concierge and valet. Work with resort software, office equipment and phone switchboards. Be flexible and available for shifts.
Requirements :
- Excellent communication skills both in person as well as over the telephone.
- Computer literate.
- Excellent verbal and written skills.
- Former work with resort computer systems and / or RDP a plus.
- Ability to maintain strict confidentiality of classified information.
- Required to act as a sales representative.
- Must possess excellent business sense and high professional ethics.
- Must possess a high regard for customer service and employee relations.
The Front Desk Agent position is expected to normally keep a 5 day a week schedule, including evenings and weekends, 40 hours per week can be expected, however it can be more or less depending on the business needs of the front desk..
The Firebrand Hotel, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination.
Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
