What are the responsibilities and job description for the Front Desk Agent position at Mainstay Suites?
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a positive experience for all visitors. If you have excellent communication skills, a friendly demeanor, and a passion for hospitality, we encourage you to apply.
Responsibilities:
- Greet guests with a warm and welcoming attitude
- Check-in and check-out guests efficiently and accurately
- Assist guests with inquiries, requests, and reservations
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a professional manner
- Operate phone systems and handle incoming calls with professionalism and courtesy
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Skills:
- Excellent communication skills, both verbal and written
- Multilingual abilities are highly desirable
- Knowledge of hotel management software systems is a plus
- Familiarity with phone systems and proper phone etiquette
- Strong customer service skills and the ability to handle difficult situations with tact and diplomacy
- Attention to detail and the ability to multitask in a fast-paced environment
- Previous experience in hospitality or front desk operations is preferred
Join our team of dedicated professionals who are committed to providing exceptional service to our guests. We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about hospitality and enjoy working in a dynamic team setting, we would love to hear from you.
Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and additional duties may be assigned.
Job Type: Full-time
Pay: $16.50 - $17.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $17 - $17
