Chief Operating Officer (COO)

ATN International: A leading provider of Communication, Infrastructure and Services.

Fireminds: Fireminds is a subsidiary of ATNi who own the centralized B2B strategy for the international markets. Fireminds specializes in the end-to-end delivery of complex managed technology solutions, tailored, and productized for the ATNi Telco markets (Alaska, Guyana, Bermuda, Cayman and USVI) and select non-ATNi international markets in the Caribbean and LATAM.

Vision: Become the premium partner of choice for Enterprise, Government & Businesses in the markets we choose to operate by 2026.

Mission: Transform the way we sell, deliver, and provide integrated business solutions and connectivity services to our customers in all ATN international markets.

Chief Operations Officer (COO):

The Chief Operating Officer (COO) will be responsible for planning, organizing, and directing operational objectives for Fireminds. As our COO, you will assist in the development and implementation of strategic long-term goals and practice fiscally responsible decisions. You will also evaluate the results of overall operations regularly and recommend and implement strategies for improvement and growth. This is a vital leadership role that will drive results and improve the overall efficiency and scalability of the organization and will report directly to the CEO. As COO, you will manage and control diverse business operations and functions which will require you to be a self-driven, conscientious leader with outstanding business acumen and work-ethic. This is a fantastic opportunity for the right person to play an integral role in the ATN international B2B segment’s growth and success, and to participate meaningfully in the value it creates in the business community.

For the COO, we are looking for:

• Intense with high standards, and a disciplined and reserved personality
• Detail oriented and ambitious, with a preference for high quality and technical expertise
• Results-oriented, innovative, and analytical mindset with a drive for change
• Prior experience in a C-Level, or other senior executive level roles in a B2B Telco / Managed Service environment.
• Proven experience working directly in the functional operations of a centralized business unit managing multiple markets.
• Extensive knowledge on the inner workings of island / remote Telecommunications environments.
• Strong understanding of SLA, IT standards and compliance in the telecommunications industry
• Knowledgeable of the principles, practices, and legal issues relating to staff supervision and performance management, strategic planning, and budget administration 

What you’ll do as the Chief Operating Officer:

• Partner with the CEO to drive unprecedented transformation in culture and growth in ATNi and Fireminds. 
• Drive growth and customer satisfaction in operational areas including SMB, Enterprise, and Government ICT solutions.
• Re-Organize and structure the centralized business unit (Fireminds) to become a fully aligned & accountable B2B ICT organization.
• Create segment specific commercial strategy.
• Develop a product Roadmap tied to budget, KPIs and agreed underpinning plan between center and market.
• Operationalize the consolidated P&L into tangible KPIs and service metrics.
• Establish a central delivery & technical support governance model
• Develop a multi-market product roadmap tied to budget, KPIs and agreed underpinning plan between center and market.
• Direct, administer, and coordinate the activities of ICT operations in support of established policies, goals, culture, core values, and objectives
• Ensure maximum profitability through CAPEX management, vendor relations, automation, and resource management.
• Examine current business processes and make necessary adjustments so the best practices and policies are in place
• Create the structure and processes necessary to manage the organization’s current activities and its projected growth