What are the responsibilities and job description for the General Support Administrator position at Firetrol Protection Systems?
The role of the General Support Administrator is to review and initiate action for the monitoring daily reports, provide sales lead tracking, record keeping for fleet and our safety program.
- Review daily reports associated with monitored accounts:
- Initiate corrective action by contacting customer for the potential of generating service calls.
- Document all interactions with customers covering liabilities associated with monitoring.
- Follow up to ensure customer satisfaction.
- Tracking of sales leads and assignments:
- Document sales activities as reported by each sales representative.
- Assign sales leads as directed by DGM and track progress of sales quotes.
- Follow up on sales activities.
- Company fleet support with record keeping:
- Support the Safety Specialist with QR Code survey tracking for vehicle wellness and initiate action when needed.
- Support the Safety Specialist with maintaining our driver's list and vehicle assignments.
- Support the Safety Specialist with tracking vehicle maintenance and repairs.
- Employee Communication program support:
- Maintain a monthly District newsletter highlighting the district's employees and communicate other information as provided by department managers.
- Other duties as assigned by manager
- Attention to detail is a MUST
- Superior organizational abilities
- Outstanding professional communication skills - written and verbal
- Excellent interpersonal and relationship-building skills - for interacting with customers and employees alike
- Ability to manage multiple tasks and changing priorities
- Ability to quickly learn and adapt to multiple business software platforms
- Strong proficiency with Microsoft Office (Outlook, Excel, Word)
- Preferably CRM knowledge
