What are the responsibilities and job description for the Automotive Service Scheduler position at Firkins CDJR?
Firkins Chrysler Jeep Dodge Ram is looking for a friendly, energetic person to join our very busy Service Department
Essential Duties and Responsibilities
- Answers all incoming calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments or transferring them to the appropriate person or department quickly.
- Check for recalls and parts availability
- Responsible for obtaining customer contact information.
- Follow up on missed appointments daily.
- Confirm next day appointments.
- Maintaining comprehensive and up to date knowledge of products.
- Make outbound calls (OBI) for service due/safety recalls/recommendations/declined service/ and special order part arrivals.
- Follows all company policies and procedures.
- Provide exceptional customer service by treating guests with courtesy and respect.
- Other duties may be assigned.
Requirements:
- Ability to work well in a fast paced environment.
- Team player, while also being able to work independently.
- Great listening and problem-solving skills.
- Great at multi-tasking.
- Ability to self-start and complete tasks in a timely manner
- Must be responsible and have a positive attitude.
- Be prepared and on time
- Automotive knowledge is a huge plus but not necessarily required.
We offer Health, Dental, Vision, Life, Aflac and 401k, and Degrees at work program through Strayer College
