What are the responsibilities and job description for the Customer Service Representative position at First American Financial Company?
A company is looking for a Customer Service Representative to handle customer inquiries and service requests.Key ResponsibilitiesInterface with customers to resolve 1st and 2nd tier service calls and queriesExamine customer problems and implement corrective actionsMaintain logs, reports, and records while investigating and tracking customer issuesRequired QualificationsHigh School diploma or equivalent requiredGenerally has 2 years of related customer service experienceGeneral knowledge of assigned area's products and customer service activitiesProficient MS Office skillsAble to navigate a computerized data entry system or relevant applications
