What are the responsibilities and job description for the Sales Technical Trainer position at First American Financial Company?
Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE : FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Responsible for planning and directing classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops for teaching technical skills such as, procedures, service, product, computer applications, operating systems (windows), programming, end-user training, etc. for sales production and customer-facing technologies.
Essential Functions
- Create instructor materials (course outlines, background material, instructional materials, and training aids).
- Partner with internal subject matter experts, architecture, product management and training staff to determine, develop and deliver the highest quality training.
- Confer with partners and conduct surveys to identify training opportunities based on projected needs, changes, and other factors.
- Deploy a wide variety of methods to appropriately present educational and training programs, including in-person presentations, audio / visual, print, computer and intranet.
- Evaluate and organize existing materials for effectiveness, and re-develop as necessary.
- Oversee the organization of training schedule and other educational materials.
- Coordinate and execute education and training events; plan resourcing and logistics; communicate with partners and management on a regular basis, keep them up-to-date on plans, progress and issues.
- Provide continuing support to end-users.
- Manage support and communication channels to end-users.
- Keep current with emerging training and learning best practices and methods.
Knowledge and Skills / Technology Used
Typical Education
Bachelor's degree in a related area
Typical Range of Experience
2-4 years of experience in the field or in a related area
Travel
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO / paid sick leave and other great benefits like an employee stock purchase plan.
