What are the responsibilities and job description for the Customer Success Manager position at First American?
We're seeking an experienced Customer Success Manager to oversee training programs for internal teams and customers, identify training needs, and track success. You'll manage diverse projects, drive efficiency, and improve skills to support organizational goals. The ideal candidate is a proactive, strategic thinker with experience in customer success, training, and project management, ready to deliver results and build strong relationships.
What You'll Do:
Partner with internal teams and agents to identify business challenges and develop training solutions.
Introduce and integrate new technologies and software systems to support business goals.
Gather business objectives from management, assess training needs, and recommend solutions.
Develop and evaluate training metrics, track job performance, and analyze feedback to assess and improve training effectiveness.
Conduct and facilitate general and specialized training programs for employees and external customers.
Support and mentor new team members and travel onsite to deliver training as needed.
Troubleshoot complex problems and apply industry knowledge to provide effective solutions.
Build and maintain strong working relationships across teams and stakeholders.
What You'll Bring:
Technical skillset with an understanding of software/database.
Knowledge of real estate transactions.
Bachelor's degree or equivalent experience, with 5-8 years in a relevant field.
Expertise in instructional design, teaching methodologies, and effective training techniques.
Skilled in data analysis, project management, and critical thinking to design, evaluate, and enhance training materials.
Exceptional communication, interpersonal, and relationship-building skills.
Highly organized and self-motivated, adept at managing long-term projects and immediate tasks.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
*May be required to travel as needed*
Salary Range: $72,125 - $96,125 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Salary : $72,125 - $96,125
