What are the responsibilities and job description for the Title Assistant (Remote Opportunity) position at First American?
Who We AreJoin a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoThe Title Assistant job family applies to a wide range of administrative or support duties that broadly support residential, commercial and/or industrial title processes. Collates and gathers information, responds to inquiries, and reviews and validates the accuracy and completeness of data. Provides customer service to external clients and field escrow offices. This role may be found in a production center, branch office, or as part of a title team. May act in a liaison role and work with multiple parties to coordinate the resolution and completion of the title process. May also be in a specialized support role that supports the title process. Employees gains skills and experience and can complete most tasks with little instruction.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
What You'll Do
- Performs a wide range of administrative duties that require experience, skill and knowledge of title guarantees, policies and practices.
- Creates and maintains files, records and reports; monitor and track workflow
- Responds to inquiries and gathers information to resolve issues and complete the title process. Communicates information and prepares documentation and reports.
- Communicates with internal and external groups.
What You'll Bring
- High School diploma or equivalent
- 3 years of title industry experience is required with default focus preferred.
- Experience with MS Office suite.
- Excellent verbal/written communication skills.
- Able to maintain professionalism and a positive service attitude at all times.
- Strong detail orientation.
- Customer service orientation.
- Exercises good judgment.
- Working knowledge of company and/or client operating systems such as Foreclosure Solutions, Inc. (FSI/Eloandata), Integrated Default Solutions (IDS), BKFS/Loansphere (ICE), Data Tree, Data Trace.
- Familiarity with county recording requirements is preferred.
- Searching/examining experience preferred. Comprehending title chains is required.
- Knowledge of the default cycle and experience with Trustee Sale Guarantees, Litigation Guarantees, postsale conveyances to HUD/VA and or Deed in Lieu transactions preferred.
Salary Range: $19.82 - $26.43 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Salary : $20 - $26
