What are the responsibilities and job description for the OPERATIONS SPECIALIST - WATERFORD position at First Bancorp?
Operations Specialist
Job Summary :
LoanOperation Specialist performs a variety of routine and non-routine operationalduties and provides support in operations and administrative departmentalactivities. This includes performing the operational tasks including but notlimited to customer service conducting daily data integrity and input. The LoanOperations Specialist projects a professional image through phone interaction,demonstrating deep knowledge of residential, multifamily, commercial realestate loans, lines of credit secured by real estate collateral, commercial / business loans, installment consumer loans.
Essential Responsibilities :
Ensure quality service in calls management are maintained below or under 10% abandoned rate and provide both internal and external customers with adequate service
Assist by organizing and / or processing the daily activities for loan servicing to the core loan system, including :
1)resolving loan exceptions,
2)tax and insurance monitoring or processing to include escrow set-up, analysisand data remittance to 3rd party vendors, and
3)rate changes and accrual adjustments
4)Requesting insurance policy coverages from customers and vendors timely
5)Analyzing and updating insurance policies according to regulatory requirements
6)Daily batch payment processing
Handle and analyze claims and complaint management system for loan servicing including :
1)Conduct research to resolve loan requests and issues,
2)Communicates with internal and external customers to provide resolution,
3)Ensure proper analysis of root causes of issues identified,
4)Maintains updated dashboards for this area
Assist in Loan Servicing inbox management and the fulfilling of loan services daily requests
Assist in Track It for the Loan Servicing unit
Assist the department in requesting policies for expired insurance on Commercial and residential loans.
Lead in handling the Stale checks due diligence and customer outreach.
Other Responsibilities :
Support to other operations areas as needed.
Reconcile daily and monthly GL Reconcilement
Perform other duties and projects as assigned or directed
Requirements (preferred and required)
Associate degree in Business, Accounting or related is preferred.
2 years of back-office experience in banking is highly preferred.
Intermediate knowledge of MS Office is required.
Experience with any of the following software is preferred but not required : Fiserv (Navigator), Encompass, Core Logic, Loreta
Impact of Errors :
The impact of errorsin this position could affect job and departmental operations and activitiesthat might have a considerable economic impact. Effectiveness and accuracy are essential of theday-by-day operations of the business unit.
Physical Demands, Education and Skills :
The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this position. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions. Specific vision abilities by this job include closeand distance vision. While performing the duties of this job, the employee isregularly required to sit, use hand to finger, handle, or feel and talk andhear. The employee is occasionally required to sit for prolonged period oftime, walk and bend. Stress varies with peak and slow periods. Deviation ofnormal or customary working schedule may be required according to department workload.
WorkEnvironment :
Employees in this jobwork in an office environment with a comfortable room temperature, goodlighting, and quiet conditions. These employees are exposed to external elements whenrepresenting the corporation at external events and may be required to workextended hours, including holidays, should these coincide with company events.
Competencies :
Communication Skills : Excellent verbal and written communication in English. Ability to adapt to different types of persons, convey an effective message and listen properly to align needs and ensure a proper outcome for all parties involved.
Customer Service : Seeks to satisfy and exceed the interests, expectations and needs of the customer (internal and external) within the highest standards established within the Corporation.
Innovation : Integrates the creation, enhancement and the changes in the compliance with his / her functions to maximize the effectiveness of the job and originate benefits to the Corporation.
Corporate Compliance : Demonstrate the values of the Corporation : Integrity, Respect, Responsibility, Support, Innovator, Agile, Compromised with Quality, Customer Focus, "Solidario con la Comunidad".
Quality : Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.
Teamwork : Contributes to building a positive team spirit.
Ethics : Treats people with respect and upholds organizational values maintaining composure, tact, and courtesy that could be routinely high volume and demanding.
Multitask : Is able to manage various requirements at the same time and able to plan ahead to ensure these are met effectively and efficiently.
Organizational Support : Follows policies and procedures and completes administrative tasks correctly and on time.
Responsive : Seeks to address inquiries and requests on an expedited manner.
Computer Literate : Proficient in Microsoft (Outlook, Word, Excel, and Power Point).
Deviation of normal or customary working schedule, as overtime could be required according to department needs.
Disclaimer
The abovestatements are intended to describe the general nature and level of work beingperformed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities,duties, skills required of personnel so classified. The reporting relationship may not reflectthe most recent changes to the corporate reporting structure.
First Bank Florida is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.
