What are the responsibilities and job description for the Customer Service Representative position at First Bank of Wyoming?
About the Role:
Position Summary
As a Teller with First Bank of Wyoming's Evanston branch, you will be the frontline representative of our bank, playing an essential role in attaining customer satisfaction through day-to-day interactions. Your ability to effectively greet customers, develop relationships, and provide exceptional service will be vital to your success in this position.
Key Responsibilities:
- Actively engage with customers, learn their names, and develop relationships to ensure customer loyalty and satisfaction.
- Provide extraordinary customer service according to our Quality Service Standards and My Service Pledge.
- Conduct financial transactions within time limits and established guidelines.
- Introduce new products and services when applicable.
- Balance cash accurately and maintain cash limits daily.
- Manage risk in every transaction and detect fraudulent activity.
