Digital Operations Specialist

Thank you for your interest in joining First Bank. If you’re looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you’ve come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking a Digital Operations Specialist.

The Digital Operations Specialist helps First Bank fulfill its vision by providing stellar internal and external customer service.

Duties and Responsibilities

• Displays a sense of ownership of the location to ensure its overall success and client satisfaction by ensuring the facility is properly maintained and clean, necessary supplies are available, and a high level of service is provided.

• Builds trusted relationships with clients through courteous and concerned approach to meeting client needs in person and via inbound and outbound telephone calls, email, online banking chats, and Virtual Teller transactions.

• Opens and closes deposit accounts and electronic products and assists clients with in-person and online account opening.

• Resolves client problems and complaints with courtesy and discretion and directs clients with difficult problems to other sources for assistance.

• Through a deep understanding of bank products and services, uncovers needs and makes recommendations to clients and prospects.

• Cashes checks, deposits checks and cash into client accounts, and accepts loan payments.

• Executes daily balancing procedures systematically, efficiently, and accurately.

• Assists clients within the safe deposit area.

• Counts and balances ITM and cash drawer as required.

• Performs account reconciliations as dual control for accounting department.

• Through reviews of account activity, helps to prevent fraudulent activity.

• Identifies and rectifies exceptions by performing quality control functions.

• Troubleshoots system problems.

• Ensures the successful implementation and integration of system enhancements and updates.

• Serves as project team member on projects involving digital operations.

• Provides support to Branch Manager to carry out the strategic plan for the branch.

Qualifications

• Skill Requirements:

Problem solving

Written and verbal communication

Customer service

Computer usage

Detail orientation

Critical thinking

Complaint resolution

Knowledge: Bank products, rules, and regulations

Work experience: 3 years of banking experience

Certifications: None required

Management experience: n/a

Education: High school diploma or equivalent

Motivations: Desire to grow in career

Work Environment

• Work Hours: Monday through Friday, 8:00-4:30 (Additional hours may be required for company meetings or training.)

• Job Arrangement: Full-time, permanent

• Travel Requirement: The job may require travel on rare occasions for training or other work-related duties.

• Remote Work: The job role is in-person. A personal or work crisis could prompt the role to become temporarily remote.

• Physical Effort: May require standing or sitting for prolonged periods. May occasionally require moving objects up to 63 pounds.

• Environmental Conditions: No adverse environmental conditions expected.

• Client Facing Role: No, but occasionally will asst clients with complex questions and concerns.

• Culture of Team: Client-focused. Growth-minded. Take results seriously but not ourselves.
  

The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits.

EEO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources.

This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period.

Replies to all questions will be held in strictest confidence.

In order to be considered for employment, this application must be completed in full.

APPLICANT'S STATEMENT

By submitting an application I agree to the following statement:

(A) In consideration for the Bank’s review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation.

(B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank’s human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information.

(C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice.
(D) If hired, I will comply with all rules and regulations as set forth in the Bank’s policy manual and other communications distributed to employees.
(E) If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination.
(F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered.
(G) I hereby acknowledge that I have read the above statement and understand the same.