What are the responsibilities and job description for the Banking Operations Support Supervisor - Hybrid position at First Business Bank?
Description
Position at First Business Bank
Join the growing team at First Business Bank as the Banking Operations Support Supervisor! -Hybrid
First Business Bank is aTop Workplaces USA company, learn morehere.
At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us!
The Banking Operations Support Supervisor will work as the indirect manager of the Treasury Management Support team to ensure an exceptional client experience is provided. This associate will be responsible for providing and supporting other department members in providing client assistance for all products and services utilized by business banking clients. Multi-tasking between client services, working with internal team members, and vendor partners.
Work Model:This role requires 2 days per month onsite at our Madison, WI location.
Essential responsibilities of the Banking Operations Support Supervisor:
- Department Supervision - 40%
- Manage Salesforce dashboard to ensure email tickets, new client setup and trainings, and maintenance requests are completed within established SLAs.
- Lead larger and more complicated client product setups and trainings.
- Ensure accurate and timely completion of daily tasks.
- May attend progress meetings with staff including 1:1, performance reviews, and disciplinary consultations.
- Ensure Service Level Agreement and Client Service Standards - 30%
- Assist with coaching Treasury Management Support team members to deliver an exception client experience.
- Assist FBB associates and clients through complex questions or issues and complete follow through when needed.
- Support Treasury Management Sales associates with demos of products.
- Commercial Services Expertise - 10%
- Demonstrate expertise in Business Online Banking, ACH, Remote Deposit Capture, XAA, Integrated Payables, SmartPay Express, Positive Pay, and other commercial services offered to business clients.
- Ability to onboard clients with more complex setups utilizing multiple products while still meeting department SLAs.
- Company Leadership and Collaboration - 10%
- Actively participate in collaboration with internal partners.
- Perform on-site training when needed.
- Assist in training on new releases of products and surrounding possible improvements in processes.
- Ongoing Knowledge and Development - 10%
- Attend training classes to learn new products, processes, rules, and regulations as they become available.
Position Requirements:
- Knowledge of deposit and treasury services functions required
- 5 years operations experience/treasury services experience required
- Attention to detail while multi-tasking and/or ability to handle interruptions, while maintaining focus on results and quality.
- Advanced verbal and written communication skills.
First Business Financial Services, Inc. is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
