What are the responsibilities and job description for the IT Services - Account Manager (vCIO) position at First Call Computer Solutions?
IT Services Account Manager (vCIO)
Position Summary:
A dynamic and fast paced mixture of consulting and account management vCIO (virtual Chief Information Officers) provide strategic technology recommendations for proactively managed IT clients.
vCIO’s are strong at business-to-business relationships, can work with a wide variety of clients and industries, and have a strong team of IT professionals around them so they don’t have to have all the answers. Your ability to understand and explain technical concepts as they relate to business demands is what’s important in this position, not your ability to support, manage or install the technology itself.
About First Call Computer Solutions
Relationships are the most important outcome at First Call. We embrace uncommon levels of connection with the people we serve and the folks we work with. Winning is defined as when benefit is received by all. Service is delivered with confidence, compassion, humility, and transparency. We have high standards and aspirations while embracing mistakes and adversity as part of the process. We know, like and trust who we work with and more often than not that goes both ways.
Our clients are Montana businesses and organizations who, like us, are striving to compete and grow professionally without sacrificing their lifestyle.
We desperately want to avoid working with the wrong client, solutions or team. This makes getting out of bed to and coming to work each day a whole lot easier.
Job Status: Full Time
Employee Type: Salary
Pay: $50k-$70k DOE
Benefits:
Rich and flexible medical/dental with a Health Savings Account option.
Paid Vacation, Sick and Holiday time
Retirement: 401k with 4% match and discretionary profit sharing.
Certification assistance & continuing education benefits
Cell phone reimbursement
Paid parking
Kitchen, pool table, snacks and coffee
Personal IT purchasing employee discount
Team bonding events
Work-life balance\flexibility
General Work Schedule: 8am-5pm M-F
Travel/License Required: Yes, 50% Local Travel, Some Travel Outside Area
Work Schedule: 8am-5pm Monday-Friday
Position Roles & Responsibilities:
Maintain strong business relationship with C level professionals and/or decision makers
Understand client’s business, high level operations, common industry technology needs, needs and pains.
Drive IT success: fewer IT issues, lower cybersecurity risk, IT solutions that meet their needs and boost their operations and a great experience when working with First Call’s IT services.
RESOURCE PROFILE:
Excellent oral & written communication
Technical, Business, and Financial acumen
IT background with a focus on implementation, consulting and/or design of technologies for businesses ranging from 10 – 500 users, including multi-site environments.
Translation of technical conversations into business conversations
Business relationship development
Vendor acumen
Educator/Advisor/Consultant Attitude
Professional Appearance
Solution Sets Understanding:
Application and Cloud Services
Networking
Servers
Client Devices
Service Providers
VoIP Phone Systems
Network Administration and Security
Backup
Disaster Recovery
High Availability
Compliance
Supportability
Salary : $50,000 - $70,000
