What are the responsibilities and job description for the Merchant Support Specialist position at First Cash, Inc.?
Description
What makes an AFF Merchant Onboarding Specialist:
- The Merchant Onboarding Specialist role is responsible for efficiently and accurately onboarding new merchants to the American First Finance program. This position works directly with merchants, sales representatives, technology partners, and internal resources key to the merchant onboarding process. The onboarding role is fundamentally a process-oriented position that requires a high level of customer service, communication, and attention to detail. This role is faster than average pace, and requires an efficient, ambitious individual who is both team-oriented and capable of working independently.
- Deliver a first-class customer experience that represents AFF’s Core Values!
- Someone who is passionate about personal and organizational success!
What we offer:
- Competitive Compensation!
- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
- High-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Roles and Responsibilities:
- Collaborate with sales team to secure proper documentation needed for merchant onboarding.
- Process applications in a timely manner and submit to leadership for approval decisions.
- Document all work in the merchant file, noting any concerns or points of emphasis.
- Prioritize workload in order to provide an efficient experience to our merchant partners.
- Update the appropriate merchant files, daily, to ensure proper documentation of activity.
- Accurately perform the merchant setup process to ensure proper settings for each merchant.
- Execute and manage agreements for merchants according to the terms offered by the Sales Team.
- Expert knowledge of product/program terms in order to properly communicate when necessary.
- Expert knowledge of merchant settings so all merchants are launched in an “optimized” manner.
- Perform other duties as assigned by supervisor.
Qualifications:
- High School diploma: additional qualifications will be a plus
- Skilled in Microsoft, specifically Outlook, Word, and Excel
- Excellent time management and organizational skills Strong process and detail orientation
- Excellent verbal and written communication, and analytical skills.
- Persuasive and goal-oriented
- Strong process and detail orientation
Bonus Skills:
- College Degree
- Bilingual English and Spanish
- Experience in a Tele-communications role
- Previous experience in Dealer retention and relationship management
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
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Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
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FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at Recruiter_US@firstcash.com or (800)645-2611 Ext. 1
