What are the responsibilities and job description for the Auto Insurance Claims Associate position at First Chicago Insurance Company (FCIC)?
We are seeking the ideal candidate for our Claims Associate opening for our growing insurance company!
The Claims Associate will be responsible for assisting the Claims Department in overall productivity. Scope of the position includes ensuring compliance with state mandated handling guidelines and delivering customer service to our insureds, claimants, and agencies.
DUTIES & RESPONSIBILITIES:
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Record accident facts as reported by insured's and/or claimants. Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim unit based on the loss information reported
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Assist adjusters by directing customers through the claims process and answering claims related questions
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Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
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Contribute to maintaining call volume commensurate with unit objectives
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Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, issuing no coverage denial letters, mailing claim checks, etc., as needed
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Review and issue vendor payments
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Attach approved estimates to claim files / assign field inspections / drive-ins
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Handle and process total loss titles, POA's. etc.
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Work on special projects as directed
Knowledge, Skills and Abilities:
Required:
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Prior customer service experience
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Excellent communication, interpersonal and organizational skills
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Good typing/data entry skills ( minimum 30 wpm)
Preferred:
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Some college courses
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Insurance experience
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
- Competitive Salaries
- Commitment to your Training & Development
- Medical and Dental
- Telemedicine Benefit
- 401k with a generous company match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement Training Programs
- Wellness Program
- Fun company sponsored events
- And so much more!
Estimated Compensation Range: $15-$22.50/hr.*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location of the position.
Salary : $15 - $23
