What are the responsibilities and job description for the Service Writer/Manager position at First Choice Auto & Truck Repair?
Overview
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will play a crucial role in facilitating communication between customers and our service department. This position requires a strong understanding of automotive repair processes, including mechanical knowledge and familiarity with various types of vehicle services. The Service Writer will ensure that customer needs are accurately documented and communicated to the technicians, providing exceptional service and support throughout the repair process.
Responsibilities
- Greet customers and assess their service needs, providing expert advice on automotive repairs and maintenance.
- Document customer concerns and vehicle issues accurately in the service management system.
- Communicate effectively with technicians regarding customer requests, ensuring all necessary information is transmitted for efficient service.
- Provide estimates for repairs and services, explaining the scope of work required.
- Follow up with customers to update them on the status of their vehicles and address any additional questions or concerns.
- Maintain a clean and organized workspace while adhering to safety protocols.
- Assist in managing service schedules to optimize workflow within the shop.
- Stay informed about industry trends, new technologies, and best practices in automotive service.
Requirements
- Strong mechanical knowledge with experience in automotive repair or related fields.
- Familiarity with diesel engine repair, air brake systems, tire service, and general mechanic duties is preferred.
- Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficient in using service management software or willingness to learn new systems quickly.
- A background as a service technician or experience in automotive service writing is advantageous.
- Strong organizational skills to manage multiple tasks efficiently.
Join our team as a Service Writer where your expertise will contribute significantly to our commitment to providing outstanding automotive services.
Qualifications
- Auto estimating
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- Health insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- New Castle, DE 19720 (Required)
Ability to Relocate:
- New Castle, DE 19720: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $80,000