Practice Manager

Why Join First Choice Community Health CentersNestled in the heart of North Carolina, Harnett County offers a unique blend of small-town charm and convenient access to big-city amenities. Located less than an hour from both Raleigh and Fayetteville, residents enjoy the tranquility of rural living with the benefit of nearby urban excitement.At First Choice, we’re proud to offer employment opportunities in this beautiful area, giving you the chance to work in a close-knit community while staying connected to the vibrant Triangle region.With a perfect balance of peaceful affordable living and easy access to cultural and career opportunities, Harnett County is an ideal place to call home.Position SummaryWe are seeking a full-time Practice Manager for First Choice Community Health Centers, a Federally Qualified Health Center in Lillington, NC. The Practice Manager will be responsible for the daily operation of a site with the purpose of providing the highest quality of care and service to our patient population in a professional and cost-effective manner.Benefits Offered

• Company paid Medical Insurance
• Dental and Vision insurance
• Retirement Planning (403B)
• Health Reimbursement Account (HRA)
• 11 Paid Holidays

Duties and Responsibilities

• Practice Operations– Overseeing and ensuring the efficient and effective daily operations of assigned practice in accordance with federal/state requirements, grant requirements, and regulatory guidelines.
  • Handles tracking and reporting metrics
  • Maintains and manages the providers schedules and templates
  • Assists with emergency preparedness activities in the site
  • Communicates and works cooperatively with medical service providers (physicians and mid-level providers) to ensure the smooth operation of the clinic, customer satisfaction and provider productivity
• People Management -Recruiting, training, and supervising staff, and organizing duties.
  • Motivating staff and building office morale; Promoting a cooperative work environment
  • Coordinating and leading staff meetings
  • Conducts performance appraisals and addresses issues, including disciplinary procedures when necessary
  • Supervises, coaches, and develops personnel
  • Maintains general knowledge of applicable labor laws
• Patient Care- Enhancing patient experiences and outcomes, managing patient records, and addressing customer complaints.
  • Ensures timely and accurate patient check-in, registration, and referrals
• Leadership– Lead and support organizational initiatives including but not limited to:
  • Quality improvement and risk management
  • Community engagement
  • Inter-Organizational collaboration
  • Site leadership team collaboration
• Fiscal Management –Responsible for fiscal management of the practice
  • Oversees inventory management through accurate and timely supply ordering
  • Manages of daily copay collections
  • Manages of the Daily Batch Process and deposits
  • Manages and audits Sliding Fee Scale process (applications and recertification’s)
• Systems Management– Responsible for multiple center management systems to ensure daily center management:
  • Electronic Medical Record
  • Onsite first responder to site issues/concerns
  • Provides support and acts as a change agent for the site
  • Involves others within the organization that can support improvement and max use of the system
  • Identifies challenges with the current use of the system
  • Promotes consistency of use by all users

Education and Experience

• Minimum Associate’s degree in Business Management or Healthcare; BA/BS preferred
• 1-2 years office management and supervisory experience in a professional business setting;
• Clinical background experience preferred
• Minimum of two years of experience in healthcare administrative role.

Required Skills

• Understanding of healthcare regulations
• Strong interpersonal skills, exceptional communication skills, and the ability to navigate the balance between staff needs and organizational goals
• The ability to handle multiple priorities and work independently
• A strong level of confidentiality due to the sensitivity of materials and information handled

Preferred Skills

• Fluent in English and Spanish - written and verbal communications
• Computer Skills-Proficiency in MS Word, Excel, and Outlook; PowerPoint, and Performance Management Systems

Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.Tasks, duties, and responsibilities, as listed in this position description, are not exhaustive. The Organization, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills and/or education will also be considered, so qualifications of incumbents may differ from those listed in the Position Description. The Organization, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.

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