What are the responsibilities and job description for the Electronics Technical Support Specialist position at First Choice Recruiting, LLC?
Job Overview
We are seeking a highly motivated and experienced technical support specialist to join our team as a Field Service Technician. This role will involve providing technical assistance to customers in person or over the phone, resolving complex technical issues with electronic products.
Responsibilities:
- Provide technical customer service support for electronic products
- Diagnose and troubleshoot mechanical and electrical issues with products, including programming protocols
- Troubleshoot and resolve customer issues in a timely manner
- Communicate effectively with internal teams and customers to ensure seamless issue resolution
- Travel to customer sites within North America to provide on-site support
Requirements:
- Bachelor's Degree in Electrical Engineering or related field
- Minimum 3 years of experience in customer service skills
- Minimum 2 years of field experience in the manufacturing field of electronics
- Good understanding of programming protocols
- Ability to diagnose and troubleshoot technical issues
