What are the responsibilities and job description for the Technical Support and Field Service Expert position at First Choice Recruiting, LLC?
Job Summary
We are seeking an experienced technical support specialist to join our team as a Field Service Technician. This role involves providing technical assistance to customers in person or over the phone, resolving complex technical issues with electronic products.
Key Responsibilities:
- Provide technical customer service support for electronic products
- Diagnose and troubleshoot mechanical and electrical issues with products, including programming protocols
- Work closely with internal teams to ensure seamless issue resolution
- Travel to customer sites within North America to provide on-site support
Requirements:
- Bachelor's Degree in Electrical Engineering or related field
- Minimum 3 years of experience in customer service skills
- Minimum 2 years of field experience in the manufacturing field of electronics
- Strong analytical and problem-solving skills
