What are the responsibilities and job description for the Digital Product Owner - HYBRID position at First City Credit Union?
The Digital Product Owner will assume, but not be limited to, the following responsibilities :
- Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
- Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal team members or department operations.
- Reviews processes and recommends improvements and efficiencies to continuously improve processes and the member experience.
- Works with cross functional teams to implement products and services that improve the member digital experience.
- Directs and champions the Digital Experience to ensure alignment with organizational strategic objectives and annual goal achievement.
- Identifies, centralizes, and accumulates vital data for use in analysis, trending, personalization and predictive analytics.
- Fosters and maintains a high-performance environment and culture to value members and each other, work as a team, constantly improve, and uphold
- Encourages team members to be accountable for delivering results and communicating effectively across all levels of the organization.
The successful candidate will possess the following education, knowledge and skillsets :
We provide competitive compensation and benefits package that includes :
