Digital Product Owner

Job Title: Digital Product Owner

Company: Jollibee Food Corporation, North America

Location: Denver, CO or West Covina, CA

Company Overview: Jollibee Food Corporation is a global leader in the fast-food industry, known for its diverse portfolio of beloved brands. We are seeking an experienced and dynamic Digital Product Owner to spearhead the development and enhancement of our website and mobile app ecosystem, supporting multiple brands under the Jollibee Food Corporation umbrella. If you are passionate about shaping digital experiences and thrive in a collaborative environment, we invite you to join our innovative team.

Job Summary: As a Digital Product Owner, you will be a key player in defining the strategic vision, planning, and execution of off-premise and in-store digital products for Jollibee Food Corporation's various North America brands. With a focus on serving both internal customers and end consumers, your areas of responsibility will be in the following specific areas:

• Strategic Planning and Roadmap Development

• Requirements Gathering and Documentation

• Digital Vendor Management

• Performance Monitoring

You will collaborate closely with cross-functional teams, including developers, designers, marketers, and brand representatives, to ensure the digital platforms align with our corporate goals and deliver an exceptional user experience.

Finally, you will play a consultative role to the Regional Teams to ensure the successful operationalization of digital platforms. In pursuit of this, the candidate is required to have a good understanding of application development, solution architecture and overall running a Kiosk, Off-premise solutions, POS systems, general eCommerce, and third party delivery solutions.

Responsibilities:

• Strategic Planning and Roadmap Development

• Collaborate with brand stakeholders to define the strategic vision and long-term roadmap for the digital products, ensuring alignment with each brand's unique identity and business objectives.

• Define release plans and coordinate with the development team(s) for the deployment of new versions and updates across multiple brand platforms.

• Prioritize features based on business value, user impact, and technical feasibility for each brand.

• Conduct market research and stay ahead of industry trends to identify opportunities for innovation.

• Conduct usability testing and gather user feedback to inform design and functionality improvements.

• Requirements Gathering and Documentation

• Work closely with stakeholders to determine and document comprehensive requirements for new features, enhancements, and bug fixes while considering the diverse needs of multiple brands.

• Ability to translate business requirements into user stories, use cases, and acceptance criteria to guide the development team.

• Work with the quality assurance team to define and execute test plans, ensuring digital products meet high standards of quality.

• Create user flows, wireframes and collaborate closely with UX/UI designers to create visually appealing interfaces that align with grand guidelines.

• Digital Vendor Management

• Act as the primary liaison between brand representatives and the development team, fostering effective communication.

• Lead sprint planning, backlog grooming, and regular status meetings to ensure the timely and high-quality delivery of digital features.

• Performance Monitoring:

• Implement and maintain effective tagging strategies to ensure accurate data collection and reporting.

• Monitor performance metrics, user engagement, and analytics data to identify areas for optimization.

Qualifications:

• Bachelor's degree in a relevant field (Computer Science, Business Administration, or similar).

• 4-5 years of relevant work experience

• Proven experience as a Digital Product Owner or similar role, preferably in the food and beverage industry.

• Strong understanding of the digital product development lifecycle, user experience principles, and agile methodologies.

• Able to create user/screen flows and simple wireframes.

• Excellent communication, leadership, and stakeholder management skills.

• Familiarity with project management tools, collaboration software, and agile project management platforms.