What are the responsibilities and job description for the Customer Support Specialist position at First Class Air Support LLC?
Are you a hardworking and motivated individual looking for an opportunity to join a dynamic team in the Aviation Industry? If so, Cargo Repair, an FCAH Aerospace brand located in Louisville, KY, is the perfect opportunity for you! Cargo Repair is currently seeking a dedicated Customer Support Specialist. This individual ensures operational effectiveness and efficiency by developing and maintaining procedures involved in parts and inventory support, invoicing, and customer service. This position will interact with and support other staff members in the performance of their duties.
What is FCAH Aerospace, family of Aviation companies…
FCAH (First Class Air Holdings) Aerospace is a fast-growing organization that includes a family of brands, which collectively provide comprehensive aftermarket aviation solutions, focused on delivering high quality OEM, PMA, and aftermarket parts, maintenance, repair, overhaul, storage, disassembly, emergency equipment, and customer service.
Cargo Repair, an FCAH Aerospace brand, is a FAA-145/EASA-approved repair shop certified to perform overhaul and repair maintenance of Cargo components and cargo loading systems for Boeing, Douglas, and Airbus type fleets.
What you will be doing…
- Promptly and courteously answer incoming calls, direct them appropriately, and provide accurate information to callers.
- Regularly monitor inventory levels, order and restock supplies as needed, and manage the supply budget and purchasing records.
- Efficiently enter parts and relevant information into the quoting system, prepare and send finalized quotes to customers in a timely manner.
- Create accurate work order quotes by entering part documents and ensuring completeness and accuracy of all relevant details.
- Provide precise pricing information to customers based on quotes and work orders and adjust pricing according to company policies.
- Track quote status from initiation to completion and follow up with customers to ensure timely responses and approvals.
- Accurately process and bill work orders, maintain records of billed work orders, and ensure timely billing to support financial reporting.
- Collect, organize, reconcile, and submit staff credit card receipts promptly for approval.
- Maintain physical and electronic filing systems, ensuring files are organized, accessible, and up to date.
- Assist the Parts Department during peak times or staff shortages with tasks such as inventory management, order processing, and customer service.
- Ensure all activities comply with federal regulations and company policies and promote a safe working environment by following safety protocols and reporting hazards.
- Undertake additional tasks and responsibilities as directed by management, adapting to changing priorities and requirements.
What we are looking for…
You will need to have:
- High School diploma or equivalent
- Proven track record of office management or administrative experience
- Strong organizational and planning skills
- Ability to multi-task effectively in a fast-paced environment
- Data entry experience with a demonstrated history of accuracy and efficiency
- Detail-oriented with a keen ability to identify errors and ensure high-quality work
- Strong attention to detail with a commitment to meeting deadlines
- Proven ability to maintain and organize data consistently, ensuring all records are up to date and accurate
- Strong communication skills with the ability to collaborate across all levels of personnel and departments
Even better if you have:
- At least one year of experience reading illustrated part manuals.
- Experience working with Component Maintenance Manuals.