What are the responsibilities and job description for the Customer Service Rep. - Admin position at First Class Plumbing & Rooter Servi?
Benefits:
- 401(k)
- Company parties
- Opportunity for advancement
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are searching for a highly motivated and outgoing Office Assistant to join our team at First Class Plumbing. In this role, you will be providing support to our office managers, ensuring they have all the information and resources they need to perform their best. Your responsibilities will include answering incoming leads, scheduling appointments, planning meetings, and writing correspondence, just to name a few tasks. The ideal candidate is highly organized with excellent written and verbal communication skills and a friendly demeanor. This position is ideal for someone looking for an opportunity to grow rapidly within a company as you will be working hand in hand with managers.
We are searching for a strong-minded, motivated, think-out-of-the-box individual. This individual should be highly driven and ready to grow with our company. This is a great opportunity for someone who is trying to get their foot into the industry. The position requires working strongly within a team dynamic.
We are looking for an individual who has experience in answering phones. You will need to provide five-star customer service while speaking to incoming leads. It is important to have an understanding of the surrounding areas and the cities we do service.
SCHEDULE: RIVERSIDE OFFICE
We are searching for a strong-minded, motivated, think-out-of-the-box individual. This individual should be highly driven and ready to grow with our company. This is a great opportunity for someone who is trying to get their foot into the industry. The position requires working strongly within a team dynamic.
We are looking for an individual who has experience in answering phones. You will need to provide five-star customer service while speaking to incoming leads. It is important to have an understanding of the surrounding areas and the cities we do service.
SCHEDULE: RIVERSIDE OFFICE
SUNDAY 7:30 AM - 5:30 PM
MONDAY - THURSDAY 7:15 AM - 2:00 PM
MONDAY - THURSDAY 7:15 AM - 2:00 PM
Responsibilities
- Answer incoming phone calls and route them to the appropriate person
- Maintaining communication from the office to the field
- Book incoming leads and maintain the calendar
- Respond to customer inquiries
- Organize meetings and prepare upcoming training
- Provide support to field Technicians
- Assisting Office Manager
- Attending team meetings and ongoing HCP training
- Write emails, memos, and letters and distribute them appropriately
- Contribute to company reports
- Manage and maintain office supplies
- Oversee front of desk duties
- Assisting with dispatching as needed
- Maintain an organized filing system
- Develop, update, and maintain relevant office procedures
Qualifications
- High school diploma/GED required, Associate’s degree or administrative training is preferred
- Strong Computer and typing skills are required
- Previous experience as an Administrative Assistant or in a similar position
- Ability to meet deadlines and work in a face past environment
- Familiarity with standard office equipment such as printers and fax machines
- Excellent computer skills and knowledge of Microsoft Word, Outlook, Google Docs, Google Sheets
- Highly organized with excellent time management skills and the ability to prioritize projects
Salary : $18 - $21
